Warranty & Parts Officer

Icon Jco Puchong SDN BHD; Puchong; Sur place; MYR 36 000 - 60 000; Plein temps

Résumé du poste

Icon Jco Puchong SDN BHD is seeking a detail-oriented Warranty & Parts Officer to join our automotive service team in Puchong Jaya, Selangor. The role focuses on managing warranty claims, coordinating parts inventory, and delivering excellent service to customers.

You will liaise with manufacturers and suppliers, verify part numbers, maintain records, and support technicians with timely information. Strong organizational skills and proficiency in MS Office are essential.

Qualifications

• Previous experience in warranty administration or spare parts is preferred.
• Basic knowledge of automotive parts and vehicle maintenance is advantageous.
• Strong organizational and record-keeping skills.
• Excellent communication and coordination abilities.
• Able to work independently and as part of a team.

Responsabilités

• Process and manage vehicle warranty claims according to policies and manufacturer requirements.
• Prepare, submit, and follow up on warranty claims and supporting documents.
• Coordinate ordering, receiving, issuing, and storage of spare parts.
• Maintain accurate records of warranty claims, repairs, and replacements.
• Liaise with manufacturers, suppliers, and service centres regarding approvals and status.
• Monitor stock levels and verify part numbers, quantities, and specifications.
• Handle defective or warranty-related parts returns per procedures.
• Prepare inventory reports and support workshop personnel with parts requirements.

Connaissances

Warranty administration

Spare parts management

Automotive industry knowledge

MS Office

Communication skills

Organization

Teamwork

Outils

MS Office

Description du poste

About the roleIcon Jco Puchong SDN BHD is seeking a detail-oriented and customer-focused Warranty & Parts Officer to join our automotive service team. This is a full-time position based in Puchong Jaya, Selangor. In this role, you will be responsible for managing warranty claims, coordinating parts inventory, and ensuring exceptional service delivery to our valued customers. You will play a crucial part in maintaining our reputation for excellence in the automotive service industry whilst supporting our technical teams and customers with accurate, timely information and solutions.

Key Responsibilities

Process and manage vehicle warranty claims in accordance with company policies and manufacturer requirements.

Prepare, submit, and follow up on warranty claims and supporting documents.

Liaise with manufacturers, suppliers, and service centres regarding warranty approvals and claim status.

Maintain accurate records of warranty claims, repairs, and replacement parts.

Coordinate the ordering, receiving, issuing, and storage of automotive spare parts.

Monitor stock levels and ensure the availability of parts for servicing and repair jobs.

Verify part numbers, quantities, and specifications before issuing parts.

Follow up with suppliers on parts availability, delivery schedules, and outstanding orders.

Conduct regular stock checks and assist with inventory reconciliation.

Handle defective or warranty-related parts returns in accordance with established procedures.

Coordinate with technicians, service advisors, and workshop personnel to fulfil parts requirements.

Prepare inventory reports and maintain proper documentation.

Ensure the parts storage area is clean, organised, and properly maintained.

Requirements

Previous experience in warranty administration, spare parts management, or the automotive industry is preferred.

Basic knowledge of automotive parts and vehicle maintenance is an advantage.

Good organisational, administrative, and record-keeping skills.

Proficient in Microsoft Office and basic computer applications.

Good communication and coordination skills.

Detail-oriented, responsible, and able to manage multiple tasks.

Able to work independently and as part of a team.

Researching careers? Find all the information and tips you need on career advice.