Warranty Executive (Automotive)

Summitnext; Kuala Lumpur; On-site; MYR 30,466 - 36,493; Full time

Benefits offered by this job

Maternity Leave

Opportunities for Promotion

Professional Development

Ongoing Training and Development Opportunities

Collaborative and Dynamic Work Environment

Job summary

SummitNext in Kuala Lumpur is seeking a Warranty Executive to join their team in providing outstanding support in the automotive industry. The successful candidate will handle warranty claims, manage PDI reports, and coordinate with dealers to ensure compliance and timely submissions.

This full-time role requires strong attention to detail and good communication skills. A diploma or degree in Business Administration or Automotive is essential. Benefits include maternity leave and professional development opportunities.

Qualifications

• Experience in aftersales, warranty, automotive service, or claims processing preferred.
• Strong attention to detail and documentation accuracy required.
• Good communication and coordination skills necessary.

Responsibilities

• Process and verify warranty claims submitted by dealers or service centers.
• Review and manage PDI reports submitted by dealers.
• Act as the main contact point for dealers regarding warranty and PDI matters.
• Support internal and external audit requirements related to warranty and PDI.
• Maintain accurate records of warranty claims and approvals.

Skills

Attention to detail

Communication skills

Excel proficiency

Education

Diploma/Degree in Business Administration or Automotive

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Warranty Executive, providing outstanding support to our renowned clients in the automotive industry with outstanding service and professionalism.

Position
Warranty Executive (Automotive Industry)

Job Summary
We are seeking a highly motivated and results-driven Warranty Administrator to join our team in Damansara City Mall.

Key Responsibilities

1. Warranty Claims Processing

• Process and verify warranty claims submitted by dealers or service centers
• Ensure claims comply with warranty policies, terms, and approval guidelines
• Liaise with internal teams and principals for claim approvals and clarifications
• Track claim status and ensure timely resolution and reimbursement

2. PDI (Pre-Delivery Inspection) Report Handling

• Review and manage PDI reports submitted by dealers
• Ensure completeness and accuracy of inspection documentation
• Highlight and escalate any defects or non-compliance issues
• Maintain proper filing and record of all PDI reports

3. Dealer Coordination

• Act as the main contact point for dealers regarding warranty and PDI matters
• Provide guidance on claim submission processes and documentation requirements
• Follow up with dealers to ensure timely submission and correction of documents

4. Audit & Compliance

• Support internal and external audit requirements related to warranty and PDI
• Ensure all claims and documentation comply with company and manufacturer standards
• Identify discrepancies and assist in corrective actions and process improvements

5. Reporting & Data Tracking

• Maintain accurate records of warranty claims, approvals, rejections, and PDI reports
• Prepare regular reports on claim trends, pending cases, and performance metrics
• Support data analysis for process improvement and cost control

Requirements

• Diploma/Degree in Business Administration, Automotive, or related field
• Experience in aftersales, warranty, automotive service, or claims processing preferred
• Strong attention to detail and documentation accuracy
• Good communication and coordination skills
• Proficient in Excel / reporting tools

Full-time

5 days a week

Salary
Basic: RM3,000 per month

Benefits

• Maternity Leave
• Opportunities for Promotion
• Professional Development
• Ongoing Training and Development Opportunities
• Collaborative and Dynamic Work Environment

Expected Start Date
Immediately