Warranty Policy & Training Specialist

Sime Darby Beyond Auto Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Sime Darby Motors in Malaysia seeks a Warranty Administrator to support the Warranty Department in implementing policy and SOPs across service dealers. You will assist in ensuring policy alignment with BYD principal terms and prepare weekly and monthly warranty reports.

You will train branches and dealers on warranty processes, conduct audits, maintain aging debt under 60 days, and handle warranty cases within 3 working days, contributing to customer satisfaction and efficient operations.

Qualifications

• Experience with warranty processes and procedures preferred.
• Understanding of SOPs and ability to ensure compliance.
• Ability to prepare reports and communicate warranty information.

Responsibilities

• Assist in implementing warranty policy and procedures.
• Ensure SOPs are understood and followed by warranty team and dealers.
• Coordinate with principal to prevent rejections and losses in warranty activities.
• Create and implement warranty information/bulletins for dealers and educate on warranty handling.
• Assist in handling warranty department to improve performance and efficiency.
• Resolve customer complaints by coordinating with Accounts/Technical support/dealers.
• Provide warranty training for branches and dealers.
• Conduct warranty audits and report findings to ensure policy compliance.
• Prepare weekly and monthly warranty reports.
• Maintain warranty rejection rate at national level.
• Manage warranty debt with BYD principal (<60 days) and timely claim settlements.
• Process warranty cases within 3 working days.

Job description

Sime Darby Motors in Malaysia seeks a Warranty Administrator to support the Warranty Department in implementing policy and SOPs across service dealers. You will assist in ensuring policy alignment with BYD principal terms and prepare weekly and monthly warranty reports.

You will train branches and dealers on warranty processes, conduct audits, maintain aging debt under 60 days, and handle warranty cases within 3 working days, contributing to customer satisfaction and efficient operations.