WAITER / WAITRESS

FRISEE EATS SDN BHD.; Kota Bharu; On-site; MYR 8,900 - 13,000; Part time

Benefits offered by this job

Staff meals

Mentorship and training

Career development pathways

Hospitality industry benefits

Job summary

Frisee Eats Sdn Bhd is seeking a friendly and dedicated Waiter/Waitress for a part-time role in Kota Bharu, Kelantan. You will guide guests through the menu, upsell and ensure courses are paced during multi-course meals in a busy front-of-house setting.

The position offers opportunities to develop menu mastery, improve upselling skills, and work within a professional dining environment, with a focus on guest satisfaction and team coordination.

Qualifications

• At least 1 year in a restaurant server or service role.
• Good memory and strong communication are essential.
• Able to work early mornings, evenings, weekends and long-hour shifts.

Responsibilities

• Greet guests and assist with seating.
• Present menus and answer questions about ingredients.
• Take orders and relay promptly to kitchen.
• Deliver orders and check guest satisfaction.
• Process payments using POS and handle split bills.
• Maintain cleanliness of tables and service stations.
• Coordinate with kitchen, pastry, bar and service teams for smooth service.
• Support teammates during busy periods.

Skills

Customer service

Effective communication

Multitasking

Memory

English writing

English speaking

POS familiarity

Tools

POS system

Job description

VACANCIES: 3

Requirements

Minimum 1 year of experience in a restaurant server or service role.

A good-looking, pleasant, and well-presented individual (neat), with a good memory, effective communication, and strong multitasking skills efficiently in a fast-paced environment, is a must.

Must be available to work early mornings, evenings, weekends, holidays, and long-hour shifts (8 hours and above per day), depending on operational needs.Comfortable working in a busy, high-traffic front-of-house setting.

Friendly, approachable, and customer-focused attitude.Team player with a positive attitude.

Strong communication and listening skills.Possess good writing and speaking skills in English.

Comfortable using POS and other digital ordering systems.

Possess a valid Typhoid Injection Certificate and Food Handling Course Certificate (or willing to obtain upon hiring).

About The Role

Frisee Eats Sdn Bhd is seeking an enthusiastic and dedicated Waiter / Waiteress to join our dining team in Kota Bharu, Kelantan. This is a part-time position that offers an excellent opportunity to develop your menu mastery and upselling skills within a professional dining environment. As a Waiter, you will guide guests through the menu, offer wine pairings, ensure courses are properly paced, and maintain table cleanliness throughout the multi-course meal. This role is fundamental to maintaining our restaurant's efficiency and upholding the standards of excellence that define our hospitality operation.

Key Responsibilities

1. Guest Service

• Greet guests warmly and assist with seating arrangements if needed.
• Present menus, explain daily specials, and answer questions about ingredients or dietary restrictions (if needed).
• Take accurate food and beverage orders (if needed) and relay them promptly to the kitchen, pastry, and bar.
• Deliver orders promptly and check back with guests to ensure satisfaction.
• Handle guest requests and resolve any service issues promptly and professionally.

2. Order & Payment Processing

• Use the POS system to enter orders and process payments accurately.
• Assist guests with bill settlement, including splitting checks or handling tips.
• Ensure correct handling of cash and electronic transactions according to company policies.

3. Table & Station Management

• Maintain cleanliness and organization of assigned tables and service stations.
• Reset tables promptly after guests leave to prepare for the next seating.
• Restock condiments, utensils, napkins, and other service essentials
• Work closely with all teams of kitchen, pastry, bar, and service teams to provide a smooth service flow.
• Participate in pre-shift briefings and communicate important information or updates.
• Support teammates during busy periods, helping wherever necessary.

5. Compliance & Safety

• Follow all health, safety, and hygiene regulations consistently.
• Handle food and beverages responsibly, adhering to allergen and cross-contamination protocols.
• Report any maintenance or safety issues on the floor immediately.

6. Maintain Cleanliness & Ambiance

• Keep dining areas, service stations, and entrances tidy and organized at all times.
• Empty trash bins and manage waste disposal in accordance with hygiene standards.
• Clean spills or messes immediately to maintain a safe environment for guests and staff.
• Assist in cleaning restrooms and other common areas as required.

7. Cost Control

• Avoid wastage (napkins, straws, cutlery, sauces).
• Only serve filtered water when requested (unless policy states otherwise).
• Handle broken items with proper reporting; reduce breakage with care.
• Reduce comp/loss by double-checking orders before submitting.

8. Ad Hoc Duties

• Assist with special events, catering, or promotional activities as requested.
• Support the team with any ad hoc tasks and special assignments as needed to ensure smooth operations and guest satisfaction.

What We Offer

• Competitive remuneration package commensurate with experience.
• Mentorship and training opportunities within a professional kitchen setting.
• Career development pathways to progress within the culinary team.
• A supportive and inclusive working environment.
• Staff meals and hospitality industry benefits.
• Exposure to diverse culinary techniques and cuisines.