VIP Wellness Front Desk Concierge

Hirehub; Kuala Lumpur; On-site; MYR 36,000 - 65,000; Full time

Job summary

Our Client in Kuala Lumpur, a premium healthcare and wellness centre, seeks a front desk receptionist to welcome members, manage arrivals, and coordinate VIP and general client services. You will handle bookings, respond to inquiries, and ensure a smooth flow between consultation, treatment and recovery areas.

You will maintain accurate member records, process payments, and support events while upholding a polished, professional presence in a fast-paced environment.

Qualifications

• Face-to-face customer service experience required.
• Fluent in English and Bahasa Malaysia.
• Highly organized and able to stay composed under pressure.
• Comfortable handling payments and financial transactions.
• Proficient with computers and booking systems.
• Professional, polished and well-presented.

Responsibilities

• Welcomes members and guests and manages arrivals and departures.
• Acts as main contact for premium members with personalized assistance.
• Manages appointment schedule, bookings, rescheduling, cancellations and waitlists.
• Responds promptly to calls, WhatsApp, walk-ins and online inquiries.
• Records inquiries, identifies leads and refers qualified prospects to membership team.
• Sends appointment reminders and communicates pre-visit requirements.
• Coordinates member flow between consultation, treatment and recovery areas.
• Handles payments, deposits, receipts and invoices; reconciles cash and terminals.
• Keeps member profiles and records up to date.
• Coordinates with doctors, nurses, therapists and consultants on schedules.
• Maintains a polished reception, lounge and member environment.
• Provides additional support for VIPs.
• Manage front desk supplies, retail displays, couriers and deliveries.
• Support member events and promotional activities.
• Assist with member reactivation and no-show follow-up.
• Prepare daily reports on traffic, inquiries, leads and no-shows.
• Provide basic administrative support to Branch Manager.
• Support onboarding of new front desk team members.

Skills

Customer service

Interpersonal communication

Telephone handling

Organisational skills

Attention to detail

Payment handling

Computer literacy

Professional appearance

Tools

Booking systems

Spreadsheets

Job description

Our Client in Kuala Lumpur, a premium healthcare and wellness centre, seeks a front desk receptionist to welcome members, manage arrivals, and coordinate VIP and general client services. You will handle bookings, respond to inquiries, and ensure a smooth flow between consultation, treatment and recovery areas.

You will maintain accurate member records, process payments, and support events while upholding a polished, professional presence in a fast-paced environment.