Front Desk Receptionist

Hirehub; Kuala Lumpur; On-site; MYR 36,000 - 65,000; Full time

Job summary

Our Client in Kuala Lumpur, a premium healthcare and wellness centre, seeks a front desk receptionist to welcome members, manage arrivals, and coordinate VIP and general client services. You will handle bookings, respond to inquiries, and ensure a smooth flow between consultation, treatment and recovery areas.

You will maintain accurate member records, process payments, and support events while upholding a polished, professional presence in a fast-paced environment.

Qualifications

• Face-to-face customer service experience required.
• Fluent in English and Bahasa Malaysia.
• Highly organized and able to stay composed under pressure.
• Comfortable handling payments and financial transactions.
• Proficient with computers and booking systems.
• Professional, polished and well-presented.

Responsibilities

• Welcomes members and guests and manages arrivals and departures.
• Acts as main contact for premium members with personalized assistance.
• Manages appointment schedule, bookings, rescheduling, cancellations and waitlists.
• Responds promptly to calls, WhatsApp, walk-ins and online inquiries.
• Records inquiries, identifies leads and refers qualified prospects to membership team.
• Sends appointment reminders and communicates pre-visit requirements.
• Coordinates member flow between consultation, treatment and recovery areas.
• Handles payments, deposits, receipts and invoices; reconciles cash and terminals.
• Keeps member profiles and records up to date.
• Coordinates with doctors, nurses, therapists and consultants on schedules.
• Maintains a polished reception, lounge and member environment.
• Provides additional support for VIPs.
• Manage front desk supplies, retail displays, couriers and deliveries.
• Support member events and promotional activities.
• Assist with member reactivation and no-show follow-up.
• Prepare daily reports on traffic, inquiries, leads and no-shows.
• Provide basic administrative support to Branch Manager.
• Support onboarding of new front desk team members.

Skills

Customer service

Interpersonal communication

Telephone handling

Organisational skills

Attention to detail

Payment handling

Computer literacy

Professional appearance

Tools

Booking systems

Spreadsheets

Job description

Our Client is a healthcare and wellness-focused centre dedicated to promoting healthy ageing, longevity, and overall wellbeing. The centre focuses on providing personalized health and wellness solutions designed to support clients in improving their quality of life, maintaining vitality, and achieving long-term health goals. Through a combination of professional consultation, preventive care, and personalized wellness approaches, Our Client aims to provide a holistic experience that goes beyond conventional healthcare.

Job Descriptions

• Welcome members and guests, manage arrivals and departures, and ensure smooth handovers to the appropriate team.
• Serve as the main point of contact for premium members, providing personalised assistance and follow-up.
• Manage the appointment schedule, including bookings, rescheduling, cancellations, confirmations and waitlists.
• Respond promptly to calls, WhatsApp, walk-ins and online enquiries.
• Record all enquiries accurately, identify potential leads and refer qualified prospects to the relevant membership team.
• Send appointment reminders and communicate any pre-visit requirements or preparation instructions.
• Coordinate member flow between consultation, treatment and recovery areas to minimise waiting times.
• Handle payments, deposits, receipts and invoices, including daily cash and payment terminal reconciliation.
• Keep member profiles, contact information and appointment records accurate and up to date.
• Coordinate closely with doctors, nurses, therapists and consultants regarding schedules, delays and VIP arrivals.
• Maintain a polished, welcoming and well-organised reception, lounge and member environment.
• Provide additional preparation and personalised support for VIP members and guests.
• Manage initial customer complaints professionally, resolving issues within authority and escalating appropriately when required.
• Monitor front office supplies, retail displays, promotional materials, couriers and deliveries.

Additional Responsibilities

• Support member events, health talks and promotional activities.
• Assist with member reactivation and appointment recovery initiatives.
• Help prepare daily reports covering traffic, enquiries, lead sources and no-shows.
• Provide basic administrative assistance to the Branch Manager.
• Support the training and onboarding of new front desk team members.

Job Requirements

• Previous face-to-face customer service experience.
• Strong interpersonal, communication and telephone skills.
• Highly organised, composed under pressure and attentive to detail.
• Comfortable handling payments and financial transactions accurately.
• Competent with computers, appointment/booking systems and basic spreadsheets.
• Professional, polished and well presented.
• Fluent in English and Bahasa Malaysia.

Preferred

• Experience in healthcare, hospitality, wellness or other premium customer service environments.
• Previous experience serving VIP or high-expectation clientele.
• Mandarin-speaking ability is an advantage.