Wellness Clinic Assistant: Patient Care & Front Desk

ACTIVE HEALTH PARTNER SDN BHD; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Parking allowance

Birthday leave

Staff discount

Sponsored training

Opportunities for internal relocation

Job summary

ACT Health Clinic in Kuala Lumpur is seeking a front-desk/clinic support staff to assist doctors with wellness services, manage registrations, appointments, and patient flow. You will handle records, inventory, and ensure a clean, sterile environment.

The ideal candidate has a diploma, good communication, and a patient-oriented service mindset; weekend shifts and ad hoc duties may apply; training opportunities and staff discounts available.

Qualifications

• Minimum Diploma in any relevant field; fresh graduates are welcome and encouraged to apply.
• Previous experience in a clinic, healthcare, wellness, aesthetic, or customer service environment is an added advantage.
• Pleasant personality, well-groomed, professional, responsible, and self-motivated.
• Good communication and interpersonal skills with a patient-oriented and service-minded attitude.
• Able to work on weekends according to the clinic roster.
• Willing to perform reasonable ad hoc duties as assigned by the Manager, management, and doctors.

Responsibilities

• Assist doctors with wellness and medical procedures.
• Perform medical assessments and organize results and records.
• Schedule appointments and manage client flow.
• Manage patient registration, appointments, Whatapps enquiries, follow-ups, and general front-desk duties.
• Properly handle and administer products and medications.
• Manage clinic inventory to maintain an adequate supply of medical products.
• Keep rooms, equipment, and supplies clean and sterile.
• Maintain accurate client records, including payment details, medical history, and treatment plans.
• Conduct follow-up appointments to assess outcomes and monitor progress.
• Build rapport with clients and ensure a positive experience.
• Address client concerns and complaints professionally.
• Follow clinic policies, procedures, and regulatory guidelines.

Skills

Customer service

Interpersonal skills

Communication

Professionalism

Education

Diploma

Job description

ACT Health Clinic in Kuala Lumpur is seeking a front-desk/clinic support staff to assist doctors with wellness services, manage registrations, appointments, and patient flow. You will handle records, inventory, and ensure a clean, sterile environment.

The ideal candidate has a diploma, good communication, and a patient-oriented service mindset; weekend shifts and ad hoc duties may apply; training opportunities and staff discounts available.