VIP Wellness Center Front Desk Concierge

Hirehub Management Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Hirehub Management Sdn. Bhd. in Kuala Lumpur (Bukit Jalil) seeks a front desk receptionist to welcome members, manage bookings, handle enquiries and process payments. You will coordinate with clinicians, maintain a seamless member journey and support VIP guests in a premium wellness environment.

The role requires strong communication, bilingual English and Bahasa Malaysia, and a six-day rotating schedule. Working hours are 9:00AM–6:00PM at the Bukit Jalil centre.

Qualifications

• Previous face-to-face customer service experience.
• Strong interpersonal, communication and telephone skills.
• Highly organised, composed under pressure and attentive to detail.
• Comfortable handling payments and financial transactions accurately.
• Competent with computers, appointment/booking systems and basic spreadsheets.
• Professional, polished and well presented.
• Fluent in English and Bahasa Malaysia.
• Comfortable working a six-day rotating schedule, including weekends.

Responsibilities

• Welcome members and guests, manage arrivals and departures, and ensure smooth handovers to the appropriate team.
• Serve as the main point of contact for premium members, providing personalised assistance and follow-up.
• Manage the appointment schedule, including bookings, rescheduling, cancellations, confirmations and waitlists.
• Respond promptly to calls, WhatsApp, walk-ins and online enquiries.
• Record enquiries accurately, identify potential leads and refer qualified prospects to the membership team.
• Send appointment reminders and communicate pre-visit requirements or preparation instructions.
• Coordinate member flow between consultation, treatment and recovery areas to minimise waiting times.
• Handle payments, deposits, receipts and invoices, including daily cash and payment terminal reconciliation.
• Keep member profiles, contact information and appointment records accurate and up to date.
• Coordinate with doctors, nurses, therapists and consultants regarding schedules, delays and VIP arrivals.
• Maintain a polished, welcoming and well-organised reception, lounge and member environment.
• Provide additional preparation and personalised support for VIP members and guests.
• Manage initial customer complaints professionally, escalating when required.
• Monitor front office supplies, retail displays, promotional materials, couriers and deliveries.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Payment handling

Computer literacy

Professional presentation

Fluent English

Bahasa Malaysia

Six-day work week

Tools

Appointment/booking system

Payment terminal

Job description

Hirehub Management Sdn. Bhd. in Kuala Lumpur (Bukit Jalil) seeks a front desk receptionist to welcome members, manage bookings, handle enquiries and process payments. You will coordinate with clinicians, maintain a seamless member journey and support VIP guests in a premium wellness environment.

The role requires strong communication, bilingual English and Bahasa Malaysia, and a six-day rotating schedule. Working hours are 9:00AM–6:00PM at the Bukit Jalil centre.