Vietnamese-Speaking Customer Acquisition Specialist

cnx; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

CNX Kuala Lumpur is seeking a Specialist, Customer Acquisition (Vietnamese Speaker) to articulate the value of our products, drive engagement, and focus on selling and renewing contracts. You will manage a high volume of outbound calls and emails while delivering a professional experience to customers and prospects.

You will forecast sales on a weekly/monthly basis, maintain CRM data, qualify leads, perform health checks, and collaborate with the Sales Manager to meet targets in a fast-paced

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Job description

CNX Kuala Lumpur is seeking a Specialist, Customer Acquisition (Vietnamese Speaker) to articulate the value of our products, drive engagement, and focus on selling and renewing contracts. You will manage a high volume of outbound calls and emails while delivering a professional experience to customers and prospects.

You will forecast sales on a weekly/monthly basis, maintain CRM data, qualify leads, perform health checks, and collaborate with the Sales Manager to meet targets in a fast-paced