Korean-Speaking Customer Acquisition Specialist

CNX; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

CNX in Kuala Lumpur, Malaysia is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive new business and renewals. You will engage customers via phone and email, articulate value, and manage CRM to track activity and outcomes.

The role emphasizes outbound outreach, collaboration with the Sales Manager, and delivering accurate forecasts while maintaining a high level of customer service.

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Skills

Sales

CRM

Customer engagement

Tools

CRM

Job description

CNX in Kuala Lumpur, Malaysia is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive new business and renewals. You will engage customers via phone and email, articulate value, and manage CRM to track activity and outcomes.

The role emphasizes outbound outreach, collaboration with the Sales Manager, and delivering accurate forecasts while maintaining a high level of customer service.