Vietnamese-Speaking Sales Development Associate

Convergys; Kuala Lumpur; On-site; MYR 45,000 - 71,000; Full time

Job summary

Concentrix CVG Corporation in Kuala Lumpur is seeking an Associate, Sales Development (Advisor) fluent in English and Vietnamese to drive contract sales and renewals. The role emphasizes outbound customer engagement, product knowledge, and accurate forecasting.

You will work with a Sales Manager and maintain CRM data. The position requires strong communication with customers and prospects, delivering a professional experience across all interactions while contributing to team goals in a

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Job description

Concentrix CVG Corporation in Kuala Lumpur is seeking an Associate, Sales Development (Advisor) fluent in English and Vietnamese to drive contract sales and renewals. The role emphasizes outbound customer engagement, product knowledge, and accurate forecasting.

You will work with a Sales Manager and maintain CRM data. The position requires strong communication with customers and prospects, delivering a professional experience across all interactions while contributing to team goals in a