Indonesia Customer Acquisition Specialist

cnx; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

The cnx team in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Indonesia Speaker) to drive value demonstrations and contract renewals through outbound engagement. You will manage high-volume calls and emails, forecast sales, and collaborate with the Sales Manager to deliver a professional customer experience.

You will master product knowledge, assess client requirements, and navigate objections to retain or win customers. Strong CRM discipline and teamwork are essential in this role.

Responsibilities

• The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Job description

The cnx team in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Indonesia Speaker) to drive value demonstrations and contract renewals through outbound engagement. You will manage high-volume calls and emails, forecast sales, and collaborate with the Sales Manager to deliver a professional customer experience.

You will master product knowledge, assess client requirements, and navigate objections to retain or win customers. Strong CRM discipline and teamwork are essential in this role.