Growth-Focused Customer Acquisition Specialist

cnx; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

cnx is seeking a Specialist, Customer Acquisition (English Speaker- ANZ Market) in Kuala Lumpur to engage customers and demonstrate value of products or services. You will drive outbound communications, qualify leads, and renew contracts while maintaining a high-volume CRM-driven workflow.

The role requires strong product knowledge, proactive issue resolution, and collaboration with the Sales Manager and team to ensure a professional customer experience across all touchpoints.

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Job description

cnx is seeking a Specialist, Customer Acquisition (English Speaker- ANZ Market) in Kuala Lumpur to engage customers and demonstrate value of products or services. You will drive outbound communications, qualify leads, and renew contracts while maintaining a high-volume CRM-driven workflow.

The role requires strong product knowledge, proactive issue resolution, and collaboration with the Sales Manager and team to ensure a professional customer experience across all touchpoints.