Vendor Support Specialist - Customer Care

Concentrix; Kampung Malaysia Tambahan; Hybrid; MYR 41,000 - 49,000; Full time

Benefits offered by this job

WFH opportunities

Job summary

Concentrix in Kuala Lumpur is seeking a Customer Service Executive - Vendor Support to serve as the first point of contact for Food Delivery vendors. The role focuses on delivering excellent service, resolving enquiries, and contributing ideas to improve the vendor experience.

Responsibilities include handling live and non-live order inquiries, maintaining positive vendor relationships, and supporting the goal of a one-stop vendor contact centre.

Qualifications

• SPM or Diploma holder or above.
• 1–2 years customer service experience preferred; fresh graduates welcome.
• Strong English and local language communication.
• Good computer and Google Suite knowledge.
• Typing speed 45 WPM with 95% accuracy.
• Customer-focused, adaptable in a fast-paced environment.

Responsibilities

• Handle vendor enquiries for live orders and non-live order-related matters.
• Provide professional, timely, and high-quality customer service to vendors.
• Build and maintain positive relationships with vendors representing the Food Delivery brand.
• Use strong communication and problem-solving skills to address vendor concerns effectively.
• Contribute ideas to enhance the overall experience for vendors, customers, and riders.
• Support the goal of becoming a one-stop contact centre for vendor-related enquiries and concerns.

Skills

Customer service

Communication

Problem solving

Vendor relations

English & local language

Education

SPM / Diploma

Tools

Google Suite

Basic computer skills

Job description

Concentrix in Kuala Lumpur is seeking a Customer Service Executive - Vendor Support to serve as the first point of contact for Food Delivery vendors. The role focuses on delivering excellent service, resolving enquiries, and contributing ideas to improve the vendor experience.

Responsibilities include handling live and non-live order inquiries, maintaining positive vendor relationships, and supporting the goal of a one-stop vendor contact centre.