Customer Experience Specialist

Concentrix; Cyberjaya; On-site; MYR 43,000 - 58,000; Full time

Job summary

Concentrix is seeking customer service professionals to handle high volumes of inquiries across phone, chat, and email from Cyberjaya, Malaysia. You will identify needs, resolve issues, and maintain strong customer relationships using CRM tools. The role emphasizes adherence to company policies and proactive support to improve satisfaction.

Join a dynamic team focused on delivering excellent service, upselling where appropriate, and ensuring smooth account management for a diverse client base.

Qualifications

• Handle a high volume of inquiries via phone, live chat, email and other channels.
• Identify customer needs and deliver effective support.
• Investigate and resolve issues with root-cause analysis and timely fixes.
• Maintain professional, friendly communication to build trust.
• Follow policies and service standards in all interactions.

Responsibilities

• Create, update, and maintain accurate customer accounts.
• Handle inquiries through multiple channels.
• Resolve issues with appropriate solutions and follow-up.
• Provide accurate information using available resources and tools.
• Promote products, services, and promotional campaigns when relevant.
• Assist with policy updates, account changes, and renewals.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Tools

CRM software

Job description

Concentrix is seeking customer service professionals to handle high volumes of inquiries across phone, chat, and email from Cyberjaya, Malaysia. You will identify needs, resolve issues, and maintain strong customer relationships using CRM tools. The role emphasizes adherence to company policies and proactive support to improve satisfaction.

Join a dynamic team focused on delivering excellent service, upselling where appropriate, and ensuring smooth account management for a diverse client base.