Customer Care Specialist - Corporate Accounts

CaterSpot; Kuala Lumpur; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Annual leave

Medical leave

Public holidays

EPF/SOCSO & EIS

Hybrid work arrangement

Job summary

CaterSpot in KL is seeking a Customer Care Executive to be the frontline for customers across phone, chat, email and WhatsApp. You will resolve issues, manage orders, and coordinate with restaurant partners and internal teams to keep deliveries smooth.

In this hands-on role, you will handle live orders, apply SOPs for refunds and safety, and escalate where needed. The job blends fast pace with precise, customer-focused problem solving

Qualifications

• 2+ years in customer support, ideally B2B or account-facing.
• You chase things to closure and manage three threads—customer, vendor, internal.
• Accurate under volume; edit live orders and double-check before saving.
• Follow SOPs for refunds, food safety and dietary requirements, escalate when needed.
• Know your authority limits and escalate promptly outside them.
• Excellent written and spoken English for corporate clients.
• Comfortable on live phone calls, not only chat and email.
• Quick to learn internal admin tools like HubSpot/Periskope.

Responsibilities

• Carry order problems to closure across three parties—customer, caterer, internal teams.
• Handle substitutions and order changes; update orders in admin.
• Respond to customers via WhatsApp, chat, email and phone.
• Apply Service Recovery SOP and escalate cases beyond authority.
• Handle food safety and allergen questions per fixed processes.
• Coordinate with Live Operations when delivery is late or misrouted.
• Keep order records accurate with minimal erroneous edits.

Skills

Customer support experience

English proficiency

Attention to detail

Problem solving

Tools

HubSpot

Periskope

Job description

CaterSpot in KL is seeking a Customer Care Executive to be the frontline for customers across phone, chat, email and WhatsApp. You will resolve issues, manage orders, and coordinate with restaurant partners and internal teams to keep deliveries smooth.

In this hands-on role, you will handle live orders, apply SOPs for refunds and safety, and escalate where needed. The job blends fast pace with precise, customer-focused problem solving