UX Research & Design Associate — Hybrid

Zebra Technologies; Penang; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Well-being day

Job summary

Zebra Technologies in Malaysia is seeking a UX Research Support role within the Support and Services organization. You will assist with planning sessions, document findings, and contribute to user feedback analysis in a B2B technology environment.

Gain foundational skills in UX principles, journey mapping, digital analytics, and AI-powered design tools while collaborating with experienced specialists on improvement tasks.

Qualifications

• Bachelor's degree in UX Design, Psychology, IT, Communications or related field.
• 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools and their growing role in UX research, design iteration, and personalization.
• Strong written communication and organizational skills.
• Eagerness to learn and develop in UX design and digital customer experience.

Responsibilities

• Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
• Support documentation of research findings, customer journey observations, and usability testing outcomes.
• Contribute to the compilation and basic analysis of digital engagement data and user feedback.
• Assist in maintaining UX documentation repositories and research finding libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
• Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.

Skills

User research concepts

Design principles

Written communication

Eagerness to learn

Education

Bachelor's degree in UX Design or related field

Tools

AI-powered design tools

Job description

Zebra Technologies in Malaysia is seeking a UX Research Support role within the Support and Services organization. You will assist with planning sessions, document findings, and contribute to user feedback analysis in a B2B technology environment.

Gain foundational skills in UX principles, journey mapping, digital analytics, and AI-powered design tools while collaborating with experienced specialists on improvement tasks.