User Experience Design Specialist, Professional I

Zebra Technologies; George Town; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual companywide well-being day to促进

Job summary

Zebra Technologies in Penang, Malaysia invites a recent graduate or student to join as a UX Research/Experience support role. You will assist with participant scheduling, session setup, note-taking, and documenting research findings to shape customer journeys.

Collaborate with intermediate and senior specialists on UX principles, journey mapping, digital analytics, and AI-powered design tools, while learning in a hybrid, flexible environment that values curiosity and care.

Qualifications

• Bachelor's degree in a related field.
• 0-2 years of UX/digital experience; internships accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools in UX research and design iteration.
• Strong written communication and organizational skills.

Responsibilities

• Assist UX research logistics: participant scheduling, session setup, note-taking.
• Document research findings, journey observations, and usability outcomes.
• Contribute to analysis of digital engagement data and user feedback.
• Maintain UX documentation repositories and research libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks.
• Develop knowledge in UX principles, journey mapping, analytics, accessibility, and AI design tools.

Skills

UX research concepts

Communication

Organizational skills

Willingness to learn

Education

Bachelor's degree in UX Design, Psychology, IT, Communications, or related field

Tools

AI-powered UX tools

Usability testing tools

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

Contributes to the research, documentation, and continuous improvement of digital support customer experiences within Zebra's Support and Services organization. Supports the experience team across UX research, usability testing, and journey analysis, developing foundational skills in experience design, AI-powered tooling, and customer insight in a B2B technology environment.

Key Responsibilities

• Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
• Support documentation of research findings, customer journey observations, and usability testing outcomes.
• Contribute to the compilation and basic analysis of digital engagement data and user feedback.
• Assist in maintaining UX documentation repositories and research finding libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
• Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.

Required Qualifications

• Bachelor's degree in UX Design, Psychology, Information Technology, Communications, or related field.
• 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools and their growing role in UX research, design iteration, and experience personalization.
• Strong written communication and organizational skills.
• Eagerness to learn and develop in UX design and digital customer experience.

Benefits

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• annual companywide well-being day to promote revitalization and success