User Experience Design Specialist, Professional I

Zebra Technologies; Penang; Hybrid; MYR 45.000 - 78.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Flexible hours

Well-being day

Zusammenfassung

Zebra Technologies in Malaysia is seeking a UX Research Support role within the Support and Services organization. You will assist with planning sessions, document findings, and contribute to user feedback analysis in a B2B technology environment.

Gain foundational skills in UX principles, journey mapping, digital analytics, and AI-powered design tools while collaborating with experienced specialists on improvement tasks.

Qualifikationen

• Bachelor's degree in UX Design, Psychology, IT, Communications or related field.
• 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools and their growing role in UX research, design iteration, and personalization.
• Strong written communication and organizational skills.
• Eagerness to learn and develop in UX design and digital customer experience.

Aufgaben

• Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
• Support documentation of research findings, customer journey observations, and usability testing outcomes.
• Contribute to the compilation and basic analysis of digital engagement data and user feedback.
• Assist in maintaining UX documentation repositories and research finding libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
• Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.

Kenntnisse

User research concepts

Design principles

Written communication

Eagerness to learn

Ausbildung

Bachelor's degree in UX Design or related field

Tools

AI-powered design tools

Jobbeschreibung

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customers and partners needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Contributes to the research, documentation, and continuous improvement of digital support customer experiences within Zebra's Support and Services organization. Supports the experience team across UX research, usability testing, and journey analysis, developing foundational skills in experience design, AI-powered tooling, and customer insight in a B2B technology environment.

KEY RESPONSIBILITIES

• Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
• Support documentation of research findings, customer journey observations, and usability testing outcomes.
• Contribute to the compilation and basic analysis of digital engagement data and user feedback.
• Assist in maintaining UX documentation repositories and research finding libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
• Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.

REQUIRED QUALIFICATIONS

• Bachelor's degree in UX Design, Psychology, Information Technology, Communications, or related field.
• 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools and their growing role in UX research, design iteration, and experience personalization.
• Strong written communication and organizational skills.
• Eagerness to learn and develop in UX design and digital customer experience.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.