UX Design Associate — Hybrid, Flexible Hours

Zebra Technologies (M) Sdn Bhd; Penang; On-site; MYR 45,000 - 74,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies (M) Sdn Bhd in Penang is seeking a User Experience Design Specialist, Professional I to join our Support and Services team. You will contribute to research, documentation, and continuous improvement of digital customer experiences within a B2B tech environment.

You will assist with UX research logistics, document findings, and help analyze digital engagement data, journey observations, and usability testing outcomes while building foundational knowledge in UX principles and

Qualifications

• Bachelor's degree in a related field.
• 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools and their growing role in UX research, design iteration, and experience personalization.
• Strong written communication and organizational skills.
• Eagerness to learn and develop in UX design and digital customer experience.

Responsibilities

• Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
• Support documentation of research findings, customer journey observations, and usability testing outcomes.
• Contribute to the compilation and basic analysis of digital engagement data and user feedback.
• Assist in maintaining UX documentation repositories and research finding libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
• Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.

Skills

UX research

Documentation

Written communication

Organizational skills

Learning mindset

Education

Bachelor's degree in UX Design or related field

Job description

Zebra Technologies (M) Sdn Bhd in Penang is seeking a User Experience Design Specialist, Professional I to join our Support and Services team. You will contribute to research, documentation, and continuous improvement of digital customer experiences within a B2B tech environment.

You will assist with UX research logistics, document findings, and help analyze digital engagement data, journey observations, and usability testing outcomes while building foundational knowledge in UX principles and