User Experience Design Specialist, Professional I

Zebra Technologies (M) Sdn Bhd; Penang; On-site; MYR 45,000 - 74,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies (M) Sdn Bhd in Penang is seeking a User Experience Design Specialist, Professional I to join our Support and Services team. You will contribute to research, documentation, and continuous improvement of digital customer experiences within a B2B tech environment.

You will assist with UX research logistics, document findings, and help analyze digital engagement data, journey observations, and usability testing outcomes while building foundational knowledge in UX principles and

Qualifications

• Bachelor's degree in a related field.
• 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools and their growing role in UX research, design iteration, and experience personalization.
• Strong written communication and organizational skills.
• Eagerness to learn and develop in UX design and digital customer experience.

Responsibilities

• Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
• Support documentation of research findings, customer journey observations, and usability testing outcomes.
• Contribute to the compilation and basic analysis of digital engagement data and user feedback.
• Assist in maintaining UX documentation repositories and research finding libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
• Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.

Skills

UX research

Documentation

Written communication

Organizational skills

Learning mindset

Education

Bachelor's degree in UX Design or related field

Job description

User Experience Design Specialist, Professional I

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

Contributes to the research, documentation, and continuous improvement of digital support customer experiences within Zebra's Support and Services organization. Supports the experience team across UX research, usability testing, and journey analysis, developing foundational skills in experience design, AI-powered tooling, and customer insight in a B2B technology environment.

KEY RESPONSIBILITIES

• Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
• Support documentation of research findings, customer journey observations, and usability testing outcomes.
• Contribute to the compilation and basic analysis of digital engagement data and user feedback.
• Assist in maintaining UX documentation repositories and research finding libraries.
• Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
• Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.

REQUIRED QUALIFICATIONS

• Bachelor's degree in UX Design, Psychology, Information Technology, Communications, or related field.
• 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
• Basic understanding of user research concepts and design principles.
• Awareness of AI-powered tools and their growing role in UX research, design iteration, and experience personalization.
• Strong written communication and organizational skills.
• Eagerness to learn and develop in UX design and digital customer experience.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.