[Urgent] Customer Service - Mandarin Speaker (English & Mandarin)

Startek Malaysia; Petaling Jaya; On-site; MYR 33,000 - 40,000; Full time

Benefits offered by this job

Night shift allowance

KPI incentive

Unlimited beverages and coffee

2 days off per week

Job summary

Startek Malaysia is hiring for a global customer support role in Malaysia. You will handle inquiries by phone, email and live chat, delivering high-quality service to international customers in English and Mandarin. Rotation includes night shifts with a 9.5-hour workday and 1.5 hours break, plus two days off weekly.

Fresh graduates and SPM leavers are encouraged to apply. A friendly, multicultural environment with full training is provided, along with competitive salary and allowances including

Qualifications

• Willing to work rotational shifts, including night shifts.
• Fresh graduates encouraged to apply.
• Strong communication skills required.
• Proficiency in English and Mandarin.

Responsibilities

• Handle customer enquiries via phone, email, and live chat professionally.
• Provide exceptional support to global customers in English and Mandarin.

Skills

Communication skills

English and Mandarin

Education

Fresh graduates welcome

SPM Leavers welcome

Job description

Industry: Global US-Based Testing Centre

Attractive Salary Package

Basic Salary: RM3,000

Night Shift Allowance: Up to RM400

KPI Incentive: Up to RM200

Rotational 24-Hour Shift Schedule (9.5 working hours include 1.5 break hours)

2 Days Off Per Week

Handle customer enquiries via phone, email, and live chat professionally

Provide exceptional support to global customers in English and Mandarin

Fresh Graduates are encouraged to apply

SPM Leavers are welcome to apply

Willing to work rotational shifts, including night shifts

Positive attitude with strong communication skills

Why Join us?

Competitive salary with attractive allowances & incentives

Friendly and multicultural working environment

Valuable exposure to international customers

Fresh graduates can kick-start their professional career with full training provided

Unlimited refill of beverages and coffee

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.