Non Voice Customer Service - (2 months contract)

Startek Malaysia; Petaling Jaya; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF

SOCSO

5 working days

Rest & relax area

Quarterly staff recognition

Nearby malls & housing area

Free beverages & refills

Internal job program (IJP)

Career path training

Job summary

Startek Malaysia is seeking customer service associates to handle live chats and social media inquiries for the company’s products. The role requires English proficiency and is based on-site at Ara Damansara, Petaling Jaya. Fresh graduates are welcome and will receive full paid training.

You will work in a team to meet KPIs and SLAs, with rotating shifts of 9 hours including lunch. Benefits include statutory contributions (EPF/SOCSO), a 5-day work week, a rest area, quarterly recognition, and

Qualifications

• Must have at least an SPM qualification or higher.
• Proficient in English.
• Fresh graduates are welcome with full paid training provided.
• Willing to work rotating shifts and 9 hours per shift (1 hour lunch).
• On-site at Ara Damansara, Petaling Jaya.

Responsibilities

• Handle all live chats or social media inquiries about customer questions, complaints, comments, feedback, and product issues.
• Work in a team to achieve the required KPI elements and SLA.

Skills

Customer service

Chat support

Teamwork

English

Education

SPM or above

Job description

Handling all live chats or social media platforms pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products

To exceed customers expectation in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Requirements:

Candidate must possess at least a SPM and above.

Required language(s): English

Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – Full Paid Training Provided

Applicant must be willing to work on rotational shifts.

Each shift consists of 9 working hours and inclusive of 1 hour lunch break.

Applicant must be willing to work at Ara Damansara, Petaling Jaya (on-site)

SALARY AND BENEFITS:

• EPF
• SOCSO
• 5 working days in a week, 9 hours per day
• Rest & relax area
• Quarterly staff recognition and appreciation
• We are located nearby shopping malls and housing area
• Free beverages, coffee and unlimited refill
• IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
• Career path program with Multi-functional Product, process, soft skill, developmental training.
• Hirer responsiveness Salary match Number of applicants

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.