Customer Service Executive - E-Hailing (BM & English)

Startek Malaysia; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

Startek Malaysia is seeking a customer service representative to respond to inquiries via phone, email or chat, providing professional and timely support. You will work in Bahasa Malaysia and English, maintaining clear records and escalating complex issues as needed.

Role requires multitasking in a fast-paced environment and willingness to work rotational shifts, including weekends and public holidays. Training will be provided to ensure adherence to quality standards.

Qualifications

• Good command of Bahasa Malaysia and English, both spoken and written.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Basic computer and typing skills.
• Ability to multitask and work in a fast-paced environment.
• Willing to work on rotational shifts, weekends, and public holidays.
• Relevant working experience is an added advantage. Training will be provided.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Provide support and assistance through phone, email, or chat.
• Resolve customer issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the relevant team when required.
• Follow company procedures, quality standards, and service guidelines.
• Work closely with team members to achieve service targets.

Skills

Bilingual (BM & EN)

Communication

Customer-oriented

Typing & basic computer

Multitasking

Shift flexibility

Job description

Respond to customer enquiries in a professional and timely manner.

Provide support and assistance through phone, email, or chat.

Resolve customer issues and ensure customer satisfaction.

Maintain accurate records of customer interactions.

Escalate complex issues to the relevant team when required.

Follow company procedures, quality standards, and service guidelines.

Work closely with team members to achieve service targets.

Requirements

Good command of Bahasa Malaysia and English, both spoken and written.

Strong communication and interpersonal skills.

Customer-oriented with a positive attitude.

Basic computer and typing skills.

Ability to multitask and work in a fast-paced environment.

Willing to work on rotational shifts, weekends, and public holidays.

Relevant working experience is an added advantage. Training will be provided.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.