Customer Service Representative (Telco Industry) - Immediate Hiring!

Startek Malaysia; Iskandar Puteri; In loco; MYR 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Shuttle Van Service

Annual & Medical Leave

Paid Training Provided

Night Shift Allowances

Productivity Allowances

Descrizione del lavoro

Startek Malaysia is hiring a Customer Service Representative for the Telco sector. This role involves providing exceptional inbound call support, monitoring inquiries across platforms, and collaborating with multiple departments to reach company targets.

Fresh graduates are encouraged to apply. The position offers paid training, annual and medical leave, and a shift pattern including night allowances. This is an on-site, full-time role in Malaysia with shuttle services provided.

Competenze

• Good communication skills in English (spoken and written).
• Fresh graduates are encouraged to apply.

Mansioni

• Provide exceptional customer support via inbound call
• Monitor & respond to inquiries across various platforms
• Gather feedback and report concerns to supervisors
• Assist with ad-hoc tasks & administrative duties
• Collaborate with departments to achieve company goals

Conoscenze

English communication

Customer service

Descrizione del lavoro

Customer Service Representative (Telco Industry) - Immediate Hiring!

Industry: Global Telecommunications Industry

Working Hours: 24 hours rotational shift, 9.5 hours working per day inclusive of 1.5 hours break time

Working Days: Monday - Sunday, 5 working days per week

Key Responsibilities:

Provide exceptional customer support via Inbound Call

Monitor & respond to inquiries across various platforms

Gather feedback and report concerns to supervisors

Assist with ad-hoc tasks & administrative duties

Collaborate with departments to achieve company goals

Job Requirements:

Good communication skills in English (spoken and written).

Fresh graduates are encouraged to apply.

Applicants must be Malaysian citizens.

Positive attitude, good teamwork skills, and willingness to learn.

Customer service experience is an added advantage.

Basic Salary: RM2,300 Monthly

Up to RM300 Night Shift Allowances

Up to RM600 productivity allowances if can achieve total 148 working hours

Annual & Medical Leave

Paid Training Provided

Internal Career Opportunities After 1 Year

Free Shuttle Van Service

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. We have more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients.

What can I earn as a Customer Service Representative