UAT Testing Manager — BSS/Telecom Delivery Lead

Whale Cloud Technology Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Whale Cloud Technology Malaysia Sdn Bhd seeks an experienced UAT Testing Manager to own and lead the User Acceptance Testing phase for BSS projects in the telecom sector. You will bridge client stakeholders and delivery teams, define UAT strategy, manage test plans and defects, and drive formal customer sign-off.

You will mentor teams, maintain quality metrics, and collaborate with R&D, operations, and governance bodies to ensure business requirements are met.

Qualifications

• Bachelor's degree or above in Computer Science, IT, Telecommunications or related field.
• 8+ years of software testing experience, including 3+ years in test management / UAT lead roles.
• Hands-on experience with telecom operators or BSS vendors preferred.
• Solid knowledge of testing methodologies, test management, and defect management processes.
• Familiar with test management tools (JIRA, HP ALM, TestRail) and test automation concepts.
• Strong communication and stakeholder management; able to engage business users and leadership.
• Proficient in Chinese language to liaise with China counterpart.

Responsibilities

• Define the UAT strategy, test approach, scope, entry/exit criteria, and acceptance criteria aligned with project milestones.
• Develop and maintain the UAT plan, schedule, resource plan, and environment/data readiness.
• Lead UAT test case design, review, and execution with client users and internal teams.
• Manage the test environment, test data preparation, and the end-to-end defect lifecycle.
• Drive defect triage, prioritization, and resolution with R&D/development and operations teams.
• Track defects to closure, coordinate re-testing and regression, and maintain quality metrics.
• Act as the point of contact for testing between client stakeholders and delivery teams.
• Provide regular progress, quality, and risk reporting to program leadership and customer governance.
• Ensure UAT entry/exit criteria are met and drive formal customer sign-off.
• Establish and continuously improve testing processes, templates, and best practices.

Skills

UAT testing management

Test planning

Stakeholder management

Defect management

Communication skills

Chinese language

Education

Bachelor's degree in Computer Science / IT / Telecommunications

Tools

JIRA

HP ALM

TestRail

Job description

Whale Cloud Technology Malaysia Sdn Bhd seeks an experienced UAT Testing Manager to own and lead the User Acceptance Testing phase for BSS projects in the telecom sector. You will bridge client stakeholders and delivery teams, define UAT strategy, manage test plans and defects, and drive formal customer sign-off.

You will mentor teams, maintain quality metrics, and collaborate with R&D, operations, and governance bodies to ensure business requirements are met.