Tuition Center Operations Manager

People Profilers Pte Ltd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

People Profilers Pte Ltd is seeking a Centre Manager in Kuala Lumpur to lead daily operations, drive sales, and deliver outstanding customer service. You will supervise staff, manage budgets, and uphold merchandising standards in a busy retail environment.

The role requires at least two years in retail with one year in a supervisory capacity, plus a degree. Strong leadership and analytical skills are essential for driving profitability and growth.

Qualifications

• Minimum 2 years of experience in the related industry, with at least 1 year in a supervisory or assistant manager role.
• Candidate must possess at least a Degree.
• Strong understanding of operations, sales strategies, merchandising, and customer service principles.
• Proven ability to meet and exceed sales targets with budgeting and profitability analysis.
• Exceptional leadership and people management skills.

Responsibilities

• Deliver excellent customer service by addressing inquiries, resolving complaints, and ensuring every customer has a positive experience.
• Achieve and exceed sales targets by monitoring store performance and implementing strategic initiatives to boost sales.
• Proactively identify areas for growth and improvement.
• Analyze sales reports and data to maximize profitability, manage expenses, and identify opportunities for cost-saving measures.
• Oversee all operational aspects, including opening/closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization in line with company standards.
• Lead, train, and mentor store staff, setting clear performance expectations and providing regular feedback. Foster a collaborative, high-performing team environment.

Skills

Leadership

People management

Customer service

Sales management

Budgeting

Merchandising

Operations management

Proactivity

Education

Degree

Job description

People Profilers Pte Ltd is seeking a Centre Manager in Kuala Lumpur to lead daily operations, drive sales, and deliver outstanding customer service. You will supervise staff, manage budgets, and uphold merchandising standards in a busy retail environment.

The role requires at least two years in retail with one year in a supervisory capacity, plus a degree. Strong leadership and analytical skills are essential for driving profitability and growth.