Education Centre Manager (Multiple Locations in Malaysia)

Intellipro Singapore Pte. Ltd.; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Intellipro Singapore Pte. Ltd. invites entrepreneurial Centre Manager candidates to take full ownership of Malaysia centres, driving revenue growth, enrolment, and customer experience across multiple locations such as Klang Valley, Ipoh, Johor, Penang and more.

This hands-on role requires leading a high-performing team and delivering measurable results. Training will be provided in Kuala Lumpur. The ideal candidate combines sales, operations and people management with a strong commercial mindset

Qualifications

• 3–8 years of relevant experience in branch, centre, outlet, business unit or customer-facing operations management.
• Strong background in sales, business development, operations and people management.
• Proven ability to manage KPIs, revenue targets, customer acquisition and retention.
• Strong commercial mindset with basic understanding of P&L, cost management and business performance.
• Confident leader with strong communication, problem-solving and decision-making skills.
• Candidates from education, retail, F&B, hospitality, healthcare/wellness, fitness, childcare or other customer-facing service businesses are welcome.
• Education-sector experience is an advantage but not mandatory.

Responsibilities

• Take overall ownership of centre performance, including revenue growth, student enrolment, sales conversion and customer retention.
• Lead and coach the centre team, including setting KPIs, improving productivity, managing performance and developing staff.
• Oversee the customer journey from lead generation, enquiries and consultations to enrolment, renewal and retention.
• Build strong relationships with customers/parents, handle complaints and drive a positive customer experience.
• Identify local business opportunities through community engagement, partnerships, events and lead-generation activities.
• Monitor business performance, costs and basic P&L, identify performance gaps and implement corrective actions.
• Ensure operational efficiency, service quality and compliance with company standards.

Job description

Education Centre Manager (Multiple Locations in Malaysia)

Locations available: Klang Valley, Ipoh, Johor, Penang, Taiping, Melaka, Kuching, Kota Kinabalu

Training will be provided in Kuala Lumpur for suitable candidates.

About Our Client

Our client is an established education group with a growing network of learning centres in Malaysia, providing structured educational and enrichment programmes for children. As the organisation continues to expand, they are looking for commercially driven leaders to take ownership of centre performance and build high-performing teams.

About the Role

We are looking for an entrepreneurial and commercially driven Centre Manager to take full ownership of the centre’s business performance, team leadership and customer experience.

This is a hands-on business management role suited to candidates who enjoy driving revenue, developing teams, improving operations and taking ownership of results.

Key Responsibilities

Take overall ownership of centre performance, including revenue growth, student enrolment, sales conversion and customer retention.

Lead and coach the centre team, including setting KPIs, improving productivity, managing performance and developing staff.

Oversee the customer journey fromlead generation, enquiries and consultations to enrolment, renewal and retention.

Build strong relationships with customers/parents, handle complaints and drive a positive customer experience.

Identify local business opportunities through community engagement, partnerships, events and lead-generation activities.

Monitor business performance, costs and basic P&L, identify performance gaps and implement corrective actions.

Ensure operational efficiency, service quality and compliance with company standards.

Requirements

3-8 years of relevant experience in branch, centre, outlet, business unit or customer-facing operations management.

Strong background in sales, business development, operations and people management.

Proven ability to manage KPIs, revenue targets, customer acquisition and retention.

Strong commercial mindset with basic understanding of P&L, cost management and business performance.

Confident leader with strong communication, problem-solving and decision-making skills.

Highly self-driven, hands-on and accountable, with an entrepreneurial / business-owner mindset.

Candidates from education, retail, F&B, hospitality, healthcare/wellness, fitness, childcare or other customer-facing service businesses are welcome.

Education-sector experience is an advantage but not mandatory.

EA Licence No: 22C1076 | EA Reg No: R1106634