Tuition Center Manager

People Profilers Pte Ltd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

People Profilers Pte Ltd is seeking a Centre Manager in Kuala Lumpur to lead daily operations, drive sales, and deliver outstanding customer service. You will supervise staff, manage budgets, and uphold merchandising standards in a busy retail environment.

The role requires at least two years in retail with one year in a supervisory capacity, plus a degree. Strong leadership and analytical skills are essential for driving profitability and growth.

Qualifications

• Minimum 2 years of experience in the related industry, with at least 1 year in a supervisory or assistant manager role.
• Candidate must possess at least a Degree.
• Strong understanding of operations, sales strategies, merchandising, and customer service principles.
• Proven ability to meet and exceed sales targets with budgeting and profitability analysis.
• Exceptional leadership and people management skills.

Responsibilities

• Deliver excellent customer service by addressing inquiries, resolving complaints, and ensuring every customer has a positive experience.
• Achieve and exceed sales targets by monitoring store performance and implementing strategic initiatives to boost sales.
• Proactively identify areas for growth and improvement.
• Analyze sales reports and data to maximize profitability, manage expenses, and identify opportunities for cost-saving measures.
• Oversee all operational aspects, including opening/closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization in line with company standards.
• Lead, train, and mentor store staff, setting clear performance expectations and providing regular feedback. Foster a collaborative, high-performing team environment.

Skills

Leadership

People management

Customer service

Sales management

Budgeting

Merchandising

Operations management

Proactivity

Education

Degree

Job description

Working hours:

Tuesday to Saturday

12:00 PM to 8:30 PM on weekdays

9:00 AM to 6:30 PM on Saturdays

During the school holidays, your working hours will be 9:00 AM to 6:30 PM.

Responsibility

Deliver excellent customer service by addressing inquiries, resolving complaints, and ensuring every customer has a positive experience

Achieve and exceed sales targets by monitoring store performance and implementing strategic initiatives to boost sales.

Proactively identify areas for growth and improvement.

Analyze sales reports and data to maximize profitability, manage expenses, and identify opportunities for cost-saving measures.

Oversee all operational aspects, including opening/closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization in line with company standards.

Lead, train, and mentor store staff, setting clear performance expectations and providing regular feedback. Foster a collaborative, high-performing team environment.

Requirements

Minimum of 2 years of experience in the related industry, with at least 1 year in a supervisory or assistant manager role.

Candidate must possess at least a Degree.

Strong understanding of operations, sales strategies, merchandising, and customer service principles.

Proven ability to meet and exceed sales targets, with strong financial acumen and experience in budgeting and profitability analysis.

Exceptional leadership and people management skills, including effective communication, delegation, and problem-solving abilities.

A proactive, results-driven mindset with the ability to work in a fast-paced, customer focused environment

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a centre manager?
• Which of the following languages are you fluent in?