Trust & Safety Associate: Content Moderation & Responsible AI

Accenture PLC; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Accenture is hiring for a Content Moderation role in Malaysia, seeking English-speaking candidates to join the Trust and Safety team. You will analyze user content across text, audio, and video, follow client guidelines, and work to keep the internet safe. The role involves exposure to potentially disturbing content and requires strong resilience.

Fresh graduates are welcome; Malaysian citizens only. Willingness to work from office and adapt to shifts is preferred.

Qualifications

• Candidates must demonstrate strong coping skills and resilience.
• Excellent English comprehension and communication.
• Ability to act objectively per client policies.
• High attention to detail.
• Ability to synthesize information from multiple sources.
• Strong critical thinking and decision-making.

Responsibilities

• Review, classify and remove content according to client guidelines using specific tools and channels.
• Stay updated on changing client policies and guidelines; monitor industry trends in content moderation and responsible AI.
• Investigate, resolve, and relay complex content issues to the Trust and Safety team.
• Develop and execute prompts to interrogate large language models on responsible AI topics.
• Analyze model responses for appropriateness and refusals per guidance.
• Collaborate with team members to build a comprehensive understanding of AI governance issues.
• Contribute to developing best practices and guidelines for content moderation and responsible AI governance.

Skills

Emotional resilience

Stress management

English proficiency

Attention to detail

Critical thinking

Decision making

Communication

Job description

Accenture is hiring for a Content Moderation role in Malaysia, seeking English-speaking candidates to join the Trust and Safety team. You will analyze user content across text, audio, and video, follow client guidelines, and work to keep the internet safe. The role involves exposure to potentially disturbing content and requires strong resilience.

Fresh graduates are welcome; Malaysian citizens only. Willingness to work from office and adapt to shifts is preferred.