Travel Sales Specialist

EASY EUROPE HOLIDAYS SDN. BHD.; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Leave Entitlements

Medical Coverage

Staff Discounts

Team Bonding Activities

Company Events

Birthday Celebrations

Free Snacks & Pantry Access

Supplier & Industry Events Opportunit

Monthly KPI Celebrations

Annual Company Retreat

Annual Performance Bonus

Job summary

Easy Europe Holidays Sdn. Bhd.

is seeking a customer-focused professional to lead the end-to-end travel planning process and close bookings with premium service. You will understand client needs through structured conversations, prepare quotations, and serve as the main contact from inquiry to post-trip feedback, collaborating with Marketing, Operations, and Procurement to ensure a seamless customer journey.

Qualifications

• Diploma/Advanced Diploma preferred.
• Travel agency experience preferred.
• Customer service experience preferred.

Responsibilities

• Understand client needs and plan customized trips.
• Proactively close bookings while maintaining premium service.
• Prepare quotations, confirmations, and payment documents.
• Be primary contact from inquiry to post-trip feedback.
• Coordinate with Marketing, Operations, and procurement for seamless handovers.
• Identify improvement opportunities in the customer experience.

Skills

Customer Consultation

Communication Skills

Customer-Centric

Time Management

Problem Solving

Education

Diploma/Advanced Diploma (Preferred)

Job description

At Easy Europe, we craft handmade journeys for travelers who expect the best. Our focus is on operational excellence, personalized service, and creating WOW moments.

We believe that travel changes lives — and that every detail matters.

If you are passionate about delivering exceptional customer experiences with focus, responsibility, and excellence, you’ll find your place with us.

Customer Consultation:

Understand client needs deeply through structured conversations and customized trip planning.

Proactively close bookings while maintaining premium service standards; meet and exceed monthly and quarterly sales targets.

Operational Consistency:

Prepare accurate quotations, confirmations, and payment documents, ensuring full alignment with company process and service excellence.

Customer Experience Management:

Serve as the primary point of contact from inquiry to post-trip feedback, ensuring harmony throughout the customer journey.

Coordinate effectively with Marketing, Operations, and procurement to ensure seamless handovers.

Identify opportunities to improve the customer experience, share feedback, and drive positive change internally.

Has strong communication skills with customers — clear and persuasive

Is customer-centric and driven by the satisfaction of creating amazing experiences.

Brings focus, consistency, and responsibility into every task.

Thrives on achieving goals and maximizing performance with pride.

Is analytical and thoughtful, balancing customer dreams with operational realities.

Works well in structured environments with high personal standards.

Is energized by making a meaningful impact on customers’ lives (Significance strength).

Can arrange and prioritize tasks logically to meet deadlines smoothly.

Why Join Easy Europe?

A customer‑centric, structured, and achievement‑driven environment.

Clear career paths with recognition for true performance and impact.

A passionate, focused team where consistency and excellence are respected and rewarded.

Opportunities to grow your skills, sales achievements, and professional significance.

• 1. Leave Entitlements
• 2. Medical Coverage
• 3. Staff Discounts
• 4. Team Bonding Activities
• 5. Company Events
• 6. Birthday Celebrations
• 7. Free Snacks & Pantry Access
• 9. Supplier & Industry Events Opportunities
• 10. Monthly KPI Celebrations
• 11. Annual Company Retreat
• 12. Annual Performance Bonus

Job Type: Full-time

Opportunities for promotion

Education:

Diploma/Advanced Diploma (Preferred)

Experience:

• travel agency: 1 year (Preferred)
• customer service / customer support: 1 year (Preferred)