Customer Service Officer – Travel Agency (Mandarin Speaking Required)

EU Holidays Pte Ltd; Malacca City; Vor Ort; MYR 22.320 - 44.640; Vollzeit

Benefits dieser Stelle

Incentives and commissions

Performance bonus

Annual leave

Medical leave

Company dinners

Zusammenfassung

EU Holidays Pte Ltd in Melaka/Kuala Lumpur seeks a customer service professional to assist Mandarin-speaking and English-speaking customers, coordinate bookings, payments, and travel documents, and provide tour information. You may lead overseas tours as needed and collaborate with sales and operations teams.

The role offers a pathway to growth within a travel-focused team, with incentives and regular rewards for outstanding performance.

Qualifikationen

• Proven customer service experience preferred.
• Able to communicate clearly with customers.
• Knowledge of travel or tour-related services is a plus.

Aufgaben

• Handle customer inquiries via phone, email, and in person.
• Assist with bookings, payments, and travel documentation.
• Provide accurate information on tour packages and services.
• Support customers before and during their trips.
• Lead overseas tours as a tour manager when required.
• Coordinate with sales and operations teams.

Kenntnisse

Customer Service

Customer Relationship Management

Greeting Customers

Customer Inquiries

Customer Support

Customer Service Desk

Customer Contacts

Jobbeschreibung

• Assist Mandarin-speaking customers daily to create amazing travel experiences.
• Join a travel-focused team in Kuala Lumpur and Melaka.

Are you passionate about travel and love helping people?

Join our team and be part of creating amazing travel experiences for our customers!

Basic Salary : RM 2000 – RM 3000 (Melaka)

Basic Salary : RM 3000 – RM 4000 (KL)

Job Requirements

What You’ll Do:

• Handle customer inquiries via phone, email, and in person
• Assist with bookings, payments, and travel documentation
• Provide accurate information on tour packages and services
• Support customers before and during their trips
• Lead overseas tours as a tour manager when required
• Coordinate with sales and operations teams

What We’re Looking For:

• Excellent communication and people skills
• Positive, can-do attitude and service mindset
• Proficient in English (Mandarin is a plus)
• Willingness to travel and lead group tours
• Customer service or travel experience is an advantage

Skills

Customer Service

Customer Relationship Management

Greeting Customers

Customer Inquiries

Customer Support

Customer Service Desk

Customer Contacts

Company Benefits

Monetary Rewards

Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!

Career progressions

In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.

Well Being

Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.

Company Bonding

Our companies organises company dinners, trips, and social events.

Teamwork Culture.

Teamwork is a core culture at EU Holidays. We support and thank each other and win together as a team!

Established in 2010 by a team of passionate and innovative individuals, EU Holidays Pte Ltd has been dedicated to redefining the travel experience. From the beginning, EU Holidays aimed to provide travelers with fresh, inspiring, and high-quality travel options tailored to their diverse needs. Within five years of operation, EU Holidays expanded significantly, launching three subsidiary offices to cater to specific...