SALES ADMIN (TRAVEL & TOURS)

Angel Tours Sdn Bhd; Penang; Sur place; MYR 36 000 - 68 000; Plein temps

Avantages offerts par ce poste

EPF & SOCSO.

Annual bonus and performance rewards.

Overseas tour-leading opportunities.

Company trips and team activities.

Career growth and development

Résumé du poste

Angel Tours Sdn Bhd in Penang is seeking a driven, sales-oriented professional to join our frontline team. You will identify new business opportunities, engage customers, present tours, and close deals.

The role requires a bachelor’s degree in Tourism & Hospitality or related field, strong English and Chinese communication, and a proactive, results-driven mindset. We offer bonuses, career growth, and opportunities for overseas assignments.

Qualifications

• Bachelor's degree in Tourism & Hospitality Management, Business Administration or related field.
• Certificate or Diploma in Travel, Tourism, Hospitality or IATA qualification is a plus.
• Previous sales experience in travel is advantageous; attitude and willingness to learn matter.
• Good computer skills, particularly Microsoft Office.

Responsabilités

• Actively identify and pursue new business opportunities through cold calling, walk-in customers, social media and other sales channels.
• Drive sales performance to achieve and exceed monthly sales targets.
• Prepare tour itineraries, quotations, make reservations and issue invoices for clients.
• Follow up promptly on customer enquiries, feedback and potential sales opportunities.
• Ensure all customer enquiries and requests are handled professionally and within the stipulated timeframe.
• Build strong customer relationships and maintain good rapport with clients, colleagues and business partners.
• Work closely with the sales team and other departments to ensure smooth operations and customer satisfaction.
• Participate in trade and consumer travel fairs, including MATTA Fair and other promotional events when required.
• Ensure timely billing and actively follow up on outstanding payments.
• Adhere strictly to company policies and SOP.

Connaissances

Sales experience

Interpersonal skills

Negotiation

Customer service

English & Chinese communication

Formation

Bachelor's degree in Tourism & Hospitality Management or Business Administration

Certificate/Diploma in Travel, Tourism, Hospitality or IATA qualification

Outils

Microsoft Office

Description du poste

Are you passionate about sales, ambitious, and motivated by results?

We are looking for a driven, proactive and sales-oriented individual to join our team. This is a frontline sales position for someone who enjoys meeting people, developing new business opportunities, building customer relationships and, most importantly, closing deals.

If you are energetic, target-driven and hungry for success, we want YOU!

JOB RESPONSIBILITIES

Actively identify and pursue new business opportunities through cold calling, walk-in customers, social media and other sales channels.

Drive sales performance to achieve and exceed monthly sales targets.

Prepare tour itineraries, quotations, make reservations and issue invoices for clients.

Follow up promptly on customer enquiries, feedback and potential sales opportunities.

Ensure all customer enquiries and requests are handled professionally and within the stipulated timeframe.

Build strong customer relationships and maintain good rapport with clients, colleagues and business partners.

Work closely with the sales team and other departments to ensure smooth operations and customer satisfaction.

Participate in trade and consumer travel fairs, including MATTA Fair and other promotional events when required.

Ensure timely billing and actively follow up on outstanding payments.

Adhere strictly to company policies and Standard Operating Procedures (SOP).

JOB REQUIREMENTS

Bachelor's Degree in Tourism & Hospitality Management, Business Administration or a related field.

Certificate or Diploma in Travel, Tourism, Hospitality or IATA qualification will be an added advantage.

Previous sales experience in the travel industry is an advantage. However, the right attitude, determination and willingness to learn matter more than qualifications alone.

Good computer skills, particularly Microsoft Office (Excel, Word and PowerPoint).

Excellent verbal and written communication skills in both English and Chinese.

Strong interpersonal, negotiation and customer service skills.

Highly motivated by sales performance, incentives and rewards.

Results-driven, ambitious and eager to achieve recognition.

Positive attitude with a proactive, resourceful and solution-oriented mindset.

Willing to learn, take on challenges and step beyond your comfort zone.

WHAT WE OFFER

EPF & SOCSO.

Annual bonus and performance rewards.

Opportunities for overseas tour-leading assignments.

Company trips and team activities.

Career growth and development opportunities.

READY TO TAKE YOUR CAREER TO THE NEXT LEVEL?

If you have the passion to sell, the drive to succeed and the ambition to grow with us, we would love to hear from you!