Customer Experience Specialist

EASY EUROPE HOLIDAYS SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

EASY EUROPE HOLIDAYS SDN. BHD. in Kuala Lumpur is seeking a Customer Experience Specialist to support travellers from booking through return. You will handle inquiries, maintain guest records, and coordinate with operations to ensure smooth tours while upholding brand values.

The role emphasizes calm, structured service, attention to detail, and clear communication in English; Mandarin is a plus for guest interactions. This is a full-time position in Mont Kiara area.

Qualifications

• University degree and strong communication skills in English.
• Calm, organized, and precise with attention to detail.
• Additional Mandarin is a plus and helpful for guest interactions.
• Familiar with basic admin tools and structured workflows.

Responsibilities

• Prepare and issue invoices, receipts, and confirmations in a timely and accurate manner
• Follow up with guests on optional trip extensions or personalized add-ons
• Collect, record, and communicate guest allergies, dietary preferences, and special needs
• Serve as a calm and empathetic point of contact when receiving guest feedback or complaints
• Document all customer interactions, feedback, and preferences in an organized system
• Collaborate with the tour operations and product teams to ensure seamless tour experience
• Uphold Easy Europe’s core values and brand promise in every interaction

Skills

Customer service

English communication

Mandarin (optional)

Detail oriented

Organized

Education

University graduate

Tools

Google Sheets

Gmail

Job description

As a Customer Experience Specialist, your mission is to ensure that every traveller feels supported, cared for, and confident from booking to return. With empathy and precision, you’ll manage the essential behind-the-scenes tasks that create peace of mind for our guests. If you’re naturally calm, organized, and enjoy helping others through structured service, this role is made for you.

Key Responsibilities

Prepare and issue invoices, receipts, and confirmations in a timely and accurate manner

Follow up with guests on optional trip extensions or personalized add-ons

Collect, record, and communicate guest allergies, dietary preferences, and special needs

Serve as a calm and empathetic point of contact when receiving guest feedback or complaints

Document all customer interactions, feedback, and preferences in an organized system

Collaborate with the tour operations and product teams to ensure seamless tour experience

Uphold Easy Europe’s core values and brand promise in every interaction

Who You Are

University graduate

Naturally calm, gentle, and patient

Detail-oriented, precise, and organized

Enjoys routine, structure, and support-focused roles

Strong communicator in English (Mandarin is a plus)

Cautious and Stabilizing (DISC)

empathetic, thoughtful, peace-loving

Familiar with basic admin tools (Google Sheets, gmail systems, etc.)

Why Join Easy Europe?

A supportive and team work culture

Clear systems and structured training

A meaningful role where excellence is celebrated

You’ll be part of a mission to deliver enriching journeys to travellers

Job Type: Full-time

Opportunities for promotion

Ability to commute/relocate:

Mont Kiara: Reliably commute or planning to relocate before starting work (Preferred)

Language:

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 11-50 employees

With years of experience in the travel industry, Easy Europe offers tailor made tours throughout the Europe continent.

From the moment you arrive at your destination, you’ll know that you’re about to embark on the journey of a lifetime.

Discover Europe together with us and create experiences you'll cherish forever.

With years of experience in the travel industry, Easy Europe offers tailor made tours throughout the Europe continent.

From the moment you arrive at your destination, you’ll know that you’re about to embark on the journey of a lifetime.

Discover Europe together with us and create experiences you'll cherish forever.

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What can I earn as a Customer Experience Specialist