Travel Customer Service Executive — Multilingual Support

Taiwanmania.com International Travel Service Co., Ltd.; Malaysia; On-site; MYR 33,000 - 50,000; Full time

Job summary

KKday is seeking a Customer Service Executive based in Malaysia to provide exceptional online and phone support for bookings, orders, and after-sales inquiries. You will guide customers through the platform, utilise translation tools when needed, and collaborate with internal teams to improve the customer experience and brand loyalty.

The role requires good English, strong organization, and the ability to work shifts including weekends.

Qualifications

• SPM/O Levels or higher; diploma or above.
• Fresh graduates are encouraged to apply.
• Customer service experience is preferred.
• At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be an advantage.
• Good organization, attention to detail, good time management and initiative.
• Excellent interpersonal and communication skills.
• Excellent command of English, both written and verbal.
• Knowledge of Cantonese and/or Mandarin would be an advantage (Cantonese preferred).
• Proficiency in MS Office including Word and Excel.
• Able to work shifts (including weekends, and public holidays).

Responsibilities

• Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
• Handle text enquiries in other languages when needed, with the support of the company's AI translation tools
• Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
• Document and classify interactions and issues accurately in the appropriate systems
• You will be accountable for meeting individual (KPIs) and team goals
• Perform ad-hoc tasks and projects as assigned

Skills

Customer service

English proficiency

Communication skills

Multilingual support

MS Office

Education

Diploma or higher

Tools

AI translation tools

Job description

KKday is seeking a Customer Service Executive based in Malaysia to provide exceptional online and phone support for bookings, orders, and after-sales inquiries. You will guide customers through the platform, utilise translation tools when needed, and collaborate with internal teams to improve the customer experience and brand loyalty.

The role requires good English, strong organization, and the ability to work shifts including weekends.