Mandarin & Cantonese Customer Support Specialist

CB Talents SP; Kuala Lumpur; On-site; MYR 44,640 - 50,220; Full time

Benefits offered by this job

Salary RM 4,000–4,500 gross per month

KPI bonus up to RM 700

13th-month salary

Paid training and onboarding

Career development opportunities

Multicultural work environment

Job summary

CB Talents SP in Kuala Lumpur, Malaysia, is hiring Mandarin & Cantonese Customer Support Specialists to assist customers with reservation-related inquiries across phone, email and other channels in an international team on-site.

The role emphasizes high-quality service, accurate record-keeping, and excellent communication, with paid training, a 13th-month salary, and a KPI bonus of up to RM700 as part of a multicultural work environment. Flexibility to rotate shifts, including weekends.

Qualifications

• Mandarin and Cantonese communication skills required.
• Good English communication skills required.
• Strong communication and problem-solving skills.
• Customer-focused mindset with excellent attention to detail.
• Ability to work independently in a fast-paced environment.
• Experience in customer service, hospitality, travel, or reservation support is an advantage.
• Flexibility to work rotating shifts, including weekends.

Responsibilities

• Provide customer support via phone, email, and other communication channels
• Assist customers with reservation inquiries, modifications, and cancellations
• Coordinate with customers and service providers to resolve requests and complaints
• Maintain accurate customer records using internal systems
• Deliver high-quality customer service while meeting performance standards
• Build positive relationships through professional and timely support

Skills

Mandarin & Cantonese communication

English communication

Problem-solving

Customer-focused

Job description

Mandarin & Cantonese Customer Support Specialist | Kuala Lumpur, Malaysia

Location: Kuala Lumpur, Malaysia (On-site)

Languages: Mandarin, Cantonese & English

We are currently hiring Customer Support Specialists to join an international team in Kuala Lumpur, Malaysia. This role focuses on supporting customers with reservation-related inquiries while delivering an exceptional customer experience across multiple communication channels.

This is an excellent opportunity to work in a dynamic and multicultural environment with attractive benefits and career development opportunities.

What You Will Do

• Provide customer support via phone, email, and other communication channels
• Assist customers with reservation inquiries, modifications, and cancellations
• Coordinate with customers and service providers to resolve requests and complaints
• Maintain accurate customer records using internal systems
• Deliver high-quality customer service while meeting performance standards
• Build positive relationships through professional and timely support

Requirements

• Mandarin and Cantonese communication skills required
• Good English communication skills required
• Strong communication and problem-solving skills
• Customer-focused mindset with excellent attention to detail
• Ability to work independently in a fast-paced environment
• Experience in customer service, hospitality, travel, or reservation support is an advantage
• Flexibility to work rotating shifts, including weekends

What We Offer

• Salary: RM 4,000 – RM 4,500 gross per month
• Monthly KPI bonus of up to RM 700
• 13th-month salary
• Paid training and onboarding
• Career development opportunities
• International and multicultural work environment

If you are interested in building your career in customer support in Kuala Lumpur, Malaysia, we would be happy to hear from you.