Multilingual Travel Support Specialist

Trip.com; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Flexible work arrangements

Company-sponsored events

Job summary

Trip.com in Kuala Lumpur is seeking Customer Advisors to provide exceptional customer service for travel-related products. This role requires strong communication skills in both English and Malay.

You will engage with customers through phone, chat, and email while working collaboratively with a high-performing team. Candidates must be able to adapt to a dynamic work environment and possess a positive attitude.

The position offers competitive pay, benefits, and opportunities for career development within a global travel service provider.

Qualifications

• Must work in shifts, including weekends and public holidays.
• Passionate about helping and supporting others.
• Positive attitude with a diligent work approach.

Responsibilities

• Deliver excellent customer service through various communication channels.
• Assist with ad hoc projects assigned by Team Leads.
• Communicate effectively and professionally with customers.

Skills

Proficiency in English

Proficiency in Malay

Customer service skills

Analytical and critical thinking

Good computer skills

Ability to work under pressure

Tools

Microsoft Office

Job description

Trip.com in Kuala Lumpur is seeking Customer Advisors to provide exceptional customer service for travel-related products. This role requires strong communication skills in both English and Malay.

You will engage with customers through phone, chat, and email while working collaboratively with a high-performing team. Candidates must be able to adapt to a dynamic work environment and possess a positive attitude.

The position offers competitive pay, benefits, and opportunities for career development within a global travel service provider.