Customer Service Executive - Open to freshers

KKday; Kampung Malaysia Tambahan; On-site; MYR 28,000 - 45,000; Full time

Job summary

KKday in Kuala Lumpur is seeking a Customer Service Executive to deliver exceptional service through online channels and onsite support when required. You will guide customers through bookings, orders and after-sales enquiries, ensuring a smooth experience. The role requires excellent English, strong organizational skills, and the ability to use MS Office.

Cantonese or Mandarin is a plus. Office-based with GMT+8 shifts, including weekends and public holidays.

Qualifications

• SPM/O Levels or higher; Diploma preferred.
• Fresh graduates encouraged to apply.
• Experience in E-Commerce, Business Admin and/or Marketing is a plus.
• Excellent English; Cantonese/Mandarin advantageous.
• Office-based with GMT+8 shifts; weekends/public holidays possible.

Responsibilities

• Deliver excellent customer service via phone, email, and chat.
• Assist customers with bookings, orders and after-sales queries.
• Liaise with internal and external parties to improve workflow.
• Document interactions accurately in systems.
• Meet individual and team KPIs.
• Handle ad-hoc tasks and projects as assigned.

Skills

Customer service

English proficiency

MS Office

Communication skills

Multilingual

Education

SPM/O Levels or higher

Diploma or above

Job description

About KKday
KKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

About KKday
KKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.
Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and a future in KKday!

Job Responsibilities

The Customer Service Executive is responsible for providing exceptional customer service, mainly through online assistance, with onsite assistance when required. You must be familiar with online platforms and able to guide customers through bookings, orders and after-sales enquiries. Your responsibilities are to achieve goals like improving customer experience, resolving customer issues efficiently, and developing brand loyalty. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Responsibilities

• You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
• Handle text enquiries in other languages when needed, with the support of the company's AI translation tools
• Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
• Document and classify interactions and issues accurately in the appropriate systems
• You will be accountable for meeting individual (KPIs) and team goals
• Perform ad-hoc tasks and projects as assigned
  

We would love to hear from you if…

• SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
• Fresh graduates are encouraged to apply
• Customer Service experience is preferred
• At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
• Good organization, attention to detail, good time management and takes initiative
• Excellent interpersonal and communication skills
• Excellent command of English, both written and verbal
• Knowledge of Cantonese and/or Mandarin would be an advantage (Cantonese preferred)
• Proficiency in MS Office including Word and Excel
• Able to work shifts (including weekends, and public holidays)
• Work arrangement: Office-based
• Shift Working Hours (GMT+8), subject to change based on operational needs:
  

A: 07:00~16:00
F: 10:00~19:00