Training Manager

Shangri-La Tanjung Aru, Kota Kinabalu; West Coast Division; On-site; MYR 60,000 - 100,000; Full time

Job summary

Shangri-La Tanjung Aru, Kota Kinabalu is seeking a Training Manager to lead the hotel’s Learning & Development activities and ensure staff receive effective training aligned with hotel standards.

The role involves developing annual training plans, coordinating onboarding, conducting needs analysis, and overseeing safety and service training in a vibrant 4–5 star resort environment.

Qualifications

• Diploma/Degree in HR, Hospitality Management, Training & Development or related field.
• 3–5 years of relevant hospitality experience in a similar role.
• Strong presentation and interpersonal communication skills.
• Good knowledge of hotel operations and service standards.
• Organisational and time-management skills; able to lead by example.

Responsibilities

• Develop and implement the hotel’s annual training plan.
• Conduct training needs analysis and identify employee development needs.
• Coordinate onboarding programmes for new employees.
• Deliver training on guest service, SOPs, grooming and communication.
• Collaborate with department heads to identify operational training requirements.
• Organise leadership and supervisory development programmes.
• Coordinate mandatory training such as fire safety and food safety.
• Assess training effectiveness and maintain training records.
• Monitor training budget and expenditure.

Skills

Presentation skills

Communication skills

Interpersonal skills

Time management

Self-motivation

Creativity

Leadership

Education

Diploma/Degree in HR / Hospitality / Training & Development

Tools

HRIS System

Microsoft Office

Online resources

Job description

Our Vision: To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu is a luxurious beachfront resort located just 10 minutes from Kota Kinabalu city. The 498-room tropical retreat features six popular restaurants and bars, including the famous Sunset Bar and Coco-Joe’s Bar & Grill, known for breathtaking Sabah sunsets. The resort also offers private island transfers to Tunku Abdul Rahman Marine Park for snorkelling adventures, as well as the renowned Chi, The Spa, located on its own private spa island and inspired by traditional Asian healing philosophies.

We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru, Kota Kinabalu family.

Joy binds us together - through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true.

We are looking for Training Manager

Job Summary:

To lead our hotel’s Learning & Development activities and ensure our employees receive effective training to deliver excellent guest service and meet hotel standards.

Key responsibilities:

• Develop and implement the hotel’s annual training plan.
• Conduct Training Needs Analysis and identify employee development needs.
• Coordinate new employee orientation and onboarding programmes.
• Conduct training on guest service, hotel standards, SOPs, grooming and communication skills.
• Work closely with Department Heads to identify operational training requirements.
• Organise leadership and supervisory development programmes.
• Coordinate mandatory training such as fire safety, food safety, first aid and workplace safety.
• Conduct and evaluate training programmes to ensure effectiveness.
• Maintain accurate training records and prepare training reports.
• Monitor training budget and expenditure.
• Coordinate external trainers and training providers when required.
• Promote a positive learning and development culture across the hotel.

Requirements:

• Possess a Diploma/Degree in Human Resources, Hospitality Management, Training & Development or a related field.
• Minimum 3–5 years of relevant working experience, preferably in the hospitality industry in the same capacity with 4 Star or 5 Star international class hotel.
• Strong presentation, communication and interpersonal skills with the ability to work in a multi-culture environment.
• Good knowledge of hotel operations and service standards.
• Excellent organisational and time-management skills with self-motivator, creative and passionate to lead by example.
• Proficient in Microsoft Office, HRIS System and online resources.
• Passionate about employee development and delivering service excellence.
• Knowledgeable of Malaysia Employment Act 1955 and Labour Ordinance (Sabah Cap. 67) is an added advantage.

Only shortlisted candidates will be contacted for interview & selection.