Assistant Outlet Manager

Shangri-La Hotels (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Shangri-La Hotels (Malaysia) Berhad in Kuala Lumpur invites applications for an Assistant Outlet Manager within the Food & Beverage department. You will oversee service quality, monitor food safety standards, and lead staff training to ensure guest satisfaction.

You will collaborate with the Kitchen and HR teams to drive training programs, maintain high standards, and foster a positive leadership culture across the outlet.

Qualifications

• Diploma in Tourism/ Hospitality/ Hotel Management required.
• Strong command of written and spoken English; additional languages are a plus.
• Excellent beverage knowledge.
• Minimum of three years' experience in a similar role.
• Outgoing, people-oriented and adaptable.
• Proficient with computers and flexible in working hours.
• Citizenship/permanent residency restrictions apply: Malaysia only.

Responsibilities

• Implement service standards and procedures through training, supervision, and control.
• Work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• Coordinate with Human Resources to drive ongoing training and development for the F&B team.
• Post all current information and standing instructions on the bulletin board.
• Maintain a positive leadership attitude to achieve goals across the team.
• Implement and follow FSMS/HACCP policies and procedures.
• Train the team to have thorough knowledge of food and beverage service techniques

Skills

Leadership

Communication

English Proficiency

People Skills

Beverage Knowledge

MS Office

Education

Diploma in Tourism/ Hospitality/ Hotel Management

Tools

POS systems

Job description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre,Traders Hotel by Shangri-Lais looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department:Food & Beverage

Reports To: Outlet Manager

Job Summary:TheAssistant Outlet Manageroversees the operation by ensuring guests service, maintaining food quality and safety standards, and leading staff training and development.

Key Responsibilities:

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
• To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• To coordinate with Human Resources department and drive the ongoing training and development programs for F&B team.
• To post all current information and standing instructions on the bulletin board.
• Always communicate and present a positive leadership attitude to all colleagues in order to attain all desired goals.
• To implement, understand and follow all policies and procedures related to FSMS/ HACCP.
• Training the team to have a thorough knowledge of food and beverage service techniques

Skillsand Qualification:

• Graduate in Diploma in Tourism/ Hospitality/ Hotel Management.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Excellentin Beverage knowledge.
• With a minimum of three (3) years working experience in similar capacity.
• Outgoing and people oriented, cooperative, adaptable.
• Good in computer literate, and flexibility in working hours.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.