Service Associate - Human Resources

Shangri-La Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking energetic, multi-skilled individuals to join our human resources team in the heart of the city.

You will design engagement programs, coordinate events, and support onboarding while collaborating with department heads to promote a positive workplace culture.

The role requires a Diploma or Certificate in HR or related field, plus at least one year of HR experience, with strong English and Bahasa Malaysia communication.

Qualifications

• Certificate or Diploma in Human Resources, Business Administration, or related field.
• Minimum 1 year of administrative or HR experience.
• Good communication in English and Bahasa Malaysia.
• Organized, detail-oriented, and able to handle confidential information.
• Proficient in Microsoft Office and basic HR systems.
• Positive, team-oriented, and willing to learn.

Responsibilities

• Design and implement colleague engagement programs and events.
• Coordinate community engagement activities to strengthen the hotel's presence.
• Monitor employee satisfaction via surveys and feedback.
• Collaborate with department heads to address engagement challenges.
• Organize team-building, recognition, wellness, and volunteer events.
• Assist with onboarding and orientation to promote engagement.
• Support internal communications to foster transparency.
• Maintain records and provide regular reports to management.
• Stay updated on HR practices and trends in employee engagement.

Job description

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Design and execute colleague engagement programs, events, and initiatives tailored to hotel staff.
• Plan and coordinate community engagement activities to strengthen the hotel’s presence and social responsibility.
• Monitor and assess employee satisfaction through surveys, feedback sessions, and other tools.
• Collaborate with department heads to address engagement challenges and implement improvement plans.
• Organize team-building activities, recognition programs, wellness initiatives, and volunteer events.
• Support onboarding and orientation processes to promote early employee engagement.
• Assist with internal communication strategies to foster transparency and inclusiveness.
• Maintain accurate records related to engagement activities and provide regular reports to management.
• Stay updated on HR best practices and industry trends related to employee and community engagement.

Requirements

• Certificate or Diploma in Human Resources, Business Administration, or related field.
• Minimum 1 year of administrative or HR experience (fresh graduates may be considered).
• Good communication skills in English and Bahasa Malaysia.
• Organized, detail-oriented, and able to handle confidential information with integrity.
• Proficient in Microsoft Office and basic HR systems.
• Positive, team-oriented, and willing to learn.