Security Manager / Assistant Security Manager

Shangri-La Group; West Coast Division; On-site; MYR 67,000 - 100,000; Full time

Job summary

Shangri-La Tanjung Aru, Kota Kinabalu, part of the Shangri-La Group, seeks a Security Manager / Assistant Security Manager to safeguard guests, staff, and property. Lead daily security operations, manage CCTV and access control, and coordinate with authorities.

The role requires strong leadership, sound judgment, and the ability to maintain a secure, welcoming environment. Diploma or equivalent is required, with at least 2 years in hotel security or related roles.

Qualifications

• Minimum Diploma or equivalent qualification.

Responsibilities

• Oversee daily hotel security operations and ensure a safe environment for guests, employees, and visitors.
• Monitor and manage security personnel, CCTV systems, and access control procedures.
• Conduct regular patrols, inspections, and risk assessments throughout the property.
• Handle incidents, emergencies, and investigations professionally and efficiently.
• Ensure compliance with hotel safety policies, fire regulations, and local security requirements.
• Coordinate with local authorities and emergency services when necessary.
• Prepare security reports, incident documentation, and duty schedules.
• Train and guide the security team on standard operating procedures and emergency response.

Skills

Leadership

Communication

Problem-solving

Risk assessment

Emergency procedures

Security operations

Education

Diploma

Tools

CCTV systems

Access control

Job description

Find Your Shangri-La in Shangri-La!

Find Your Shangri-La in Shangri-La!

Our Vision

To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu

is a luxurious beachfront resort located just 10 minutes from Kota Kinabalu city. The 498-room tropical retreat features six popular restaurants and bars, including the famous Sunset Bar and Coco-Joe’s Bar & Grill, known for breathtaking Sabah sunsets. The resort also offers private island transfers to Tunku Abdul Rahman Marine Park for snorkelling adventures, as well as the renowned Chi, The Spa, located on its own private spa island and inspired by traditional Asian healing philosophies.

We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru, Kota Kinabalu family.

Joy binds us together

- through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true.

Security Manager / Assistant Security Manager

Job Summary

The Security Manager / Assistant Security Manager is responsible for ensuring the safety and security of hotel guests, employees, visitors, and property. This role oversees daily security operations including pool lifeguard, implements safety procedures, manages emergency response situations, and ensures compliance with hotel policies and local regulations. The ideal candidate should possess strong leadership skills, sound judgment, and the ability to maintain a secure and welcoming environment at all times.

Responsibilities

• Oversee daily hotel security operations and ensure a safe environment for guests, employees, and visitors.
• Monitor and manage security personnel, CCTV systems, and access control procedures.
• Conduct regular patrols, inspections, and risk assessments throughout the property.
• Handle incidents, emergencies, and investigations professionally and efficiently.
• Ensure compliance with hotel safety policies, fire regulations, and local security requirements.
• Coordinate with local authorities and emergency services when necessary.
• Prepare security reports, incident documentation, and duty schedules.
• Train and guide the security team on standard operating procedures and emergency response.

Requirements And Skills

• Minimum Diploma or equivalent qualification.
• Minimum 2 years hands-on experience in hotel security or related security management role preferred.
• Fluent in English and Malay (spoken and written); additional languages are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of safety regulations, emergency procedures, and security operations.
• Proactive, creative, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure.
• Ability to work flexible hours, including weekends and public holidays.
• Former police or military personnel are encouraged to apply.