Hospitality Learning & Development Lead

Shangri-La Group; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Job summary

Shangri-La Tanjung Aru, Kota Kinabalu is a premier luxury resort in Sabah seeking a Training Manager to lead Learning & Development and ensure staff receive effective training to deliver guest service at hotel standards. The role involves developing annual training plans, analysing development needs, coordinating onboarding, and conducting safety and service training with cross-functional collaboration.

A Diploma/degree in HR/hospitality/training is required, with 3–5 years in a similar capacity

Qualifications

• Diploma or degree in HR, hospitality, or training related field.
• 3–5 years of relevant hospitality training experience.
• Strong communication and interpersonal skills; able to work in a multi-cultural environment.

Responsibilities

• Develop and implement the hotel's annual training plan.
• Conduct Training Needs Analysis and identify employee development needs.
• Coordinate new employee orientation and onboarding programmes.
• Conduct training on guest service, hotel standards, SOPs, grooming and communication skills.
• Work closely with Department Heads to identify operational training requirements.
• Organise leadership and supervisory development programmes.
• Coordinate mandatory training such as fire safety, food safety, first aid and workplace safety.
• Conduct and evaluate training programmes to ensure effectiveness.
• Maintain accurate training records and prepare training reports.
• Monitor training budget and expenditure.
• Coordinate external trainers and training providers when required.
• Promote a positive learning and development culture across the hotel.

Skills

Presentation skills

Communication skills

Interpersonal skills

Education

Diploma/degree in Human Resources, Hospitality Management, Training & Development or related field

Job description

Shangri-La Tanjung Aru, Kota Kinabalu is a premier luxury resort in Sabah seeking a Training Manager to lead Learning & Development and ensure staff receive effective training to deliver guest service at hotel standards. The role involves developing annual training plans, analysing development needs, coordinating onboarding, and conducting safety and service training with cross-functional collaboration.

A Diploma/degree in HR/hospitality/training is required, with 3–5 years in a similar capacity