TRAINING COORDINATOR

Safety Professional Solutions Sdn Bhd; Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

Safety Professional Solutions Sdn Bhd – Petaling, Malaysia is seeking a motivated Training Coordinator to support our training and consultancy activities. You will organise schedules, manage customer records, and coordinate with trainers and clients to ensure smooth delivery.

The role requires a proactive, detail-focused individual with strong communication skills and the ability to handle documentation, insurance and government submissions related to HRD Corp eTRIS.

Qualifications

• Minimum SPM; diploma or degree in related fields preferred.
• Experience in training coordination, customer service or sales support.
• Strong task/time management and ability to meet deadlines.
• Proactive, accountable with ownership from start to completion.
• Good communication via phone, WhatsApp, email and virtual platforms.
• Detail-oriented with accurate quotations and CRM records.
• Able to learn HubSpot CRM, SQL Account System and SPS systems.
• Ability to follow SOPs and adapt to changing priorities.

Responsibilities

• Prepare and process quotations, invoices, purchase orders and related documents.
• Maintain HubSpot CRM and customer records with required follow-ups.
• Proactively follow up enquiries, quotations, payments and actions to completion.
• Coordinate HRD Corp eTRIS submissions and other government training submissions.
• Plan training schedules, trainers, venues, materials, registrations and logistics.
• Maintain Training Management System and training records up to date.
• Communicate professionally with clients, trainers and SPS team.
• Support customer service, marketing campaigns and events.
• Assist with SPS SOP implementation and process improvements.

Skills

HubSpot CRM

SQL Account System

Microsoft Office

Customer service

Training coordination

Time management

Attention to detail

SOP adherence

Education

Diploma or Degree in Business Administration

Degree in Management

Degree in Marketing

Degree in Human Resources

Degree in Occupational Safety and Health

Tools

HubSpot CRM

HRD Corp eTRIS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Safety Professional Solutions Sdn Bhd – Petaling

Location:Seri Kembangan, Selangor, Malaysia (500m from MRT Train Station)

Employment: Full Time

SPS is seeking an organised, proactive and detail-focused Training Coordinator to support our professional training and consultancy operations. This role suits someone who enjoys coordinating people and systems, following tasks through to completion and working directly with clients, trainers and the SPS team.

Job Responsibilities

1. Prepare and process quotations, invoices, credit notes, purchase orders and related sales documents using the SQL Account System.

2. Maintain HubSpot CRM, customer records, enquiries, quotations and required follow-ups.

3. Proactively follow up customer enquiries, quotations, payments and outstanding actions through to completion.

4. Coordinate HRD Claimable Course submissions through HRD Corp eTRIS and other relevant government training submissions.

5. Plan and coordinate training schedules, trainers, venues, materials, registrations, certifications, evaluations and logistics.

6. Maintain the Training Management System and ensure training records and documentation are complete and up to date.

7. Communicate and coordinate professionally with clients, trainers, participants and SPS team members before, during and after training.

8. Support customer service, marketing campaigns, promotions, events and customer engagement activities.

9. Assist with SPS SOP implementation, operational improvements and other departmental activities as required.

The following skills, attributes, and qualifications are essential for a successful Training Coordinator position:

Requirements

(a) Minimum SPM qualification. A Diploma or Degree in Business Administration, Management, Marketing, Human Resources, Occupational Safety and Health, or a related field will be an advantage. Relevant administrative or office coordination experience will also be favourably considered.

(b) Demonstrated interest or experience in training coordination, customer service, sales support or business development, with a proactive and disciplined approach to customer follow-up, outbound engagement and closing outstanding actions.

(c) Strong task management, time-management and execution skills, with the ability to prioritise work, meet deadlines and complete assigned actions without repeated reminders.

(d) Proactive, accountable and results-oriented, with strong ownership of assigned responsibilities from commencement through to completion or timely escalation.

(e) Good communication and interpersonal skills, with the ability to communicate professionally through phone, WhatsApp, email, Microsoft Teams, virtual platforms and events.

(f) Detail-oriented and disciplined in maintaining accurate, complete and traceable quotations, CRM records, training documentation, reports and audit-sensitive records.

(g) Competent in Microsoft Office and able to learn and effectively use HubSpot CRM, SQL Account System, HRD Corp eTRIS and other SPS systems. Previous experience with SQL Account System, CRM or similar business systems will be an advantage.

(h) Able to work independently, follow SOPs and structured processes, manage changing priorities and demonstrate continuous learning and improvement.