Executive, Service Training Coordinator

PROTON; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

PROTON is seeking an Executive Service Training Coordinator to support planning, coordination, and administration of aftersales training programs. The role ensures smooth training operations, maintains records, manages logistics, and coordinates with stakeholders to develop competent service personnel.

Responsibilities include scheduling, participant management, documentation, facilities and procurement, HR support, and process improvements.

Qualifications

• Bachelor's Degree in Business Administration, Human Resource Management, Education, Learning & Development, or related field.
• Minimum 3 years of experience in training coordination, administration, learning & development, or related function.
• Hands-on experience in organizing training programs, managing schedules, participant administration, training records, and coordination activities.
• Strong communication, interpersonal, coordination, organizational, and administrative skills.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Knowledge of Learning Management Systems (LMS), e-learning platforms, digital training tools, and aftersales training processes is an added advantage.

Responsibilities

• Plan, coordinate, and administer aftersales training programs, including scheduling, participant management, and stakeholder communication.
• Maintain training records, competency tracking databases, reports, evaluations, and other training-related documentation.
• Manage training facilities, equipment, materials, logistics, travel arrangements, and procurement activities to ensure successful training execution.
• Provide departmental administrative support, including HR-related documentation, leave and overtime administration, and manpower tracking.
• Support 5S initiatives, continuous improvement projects, and enhancement of training processes and systems.
• Perform other duties and responsibilities as assigned by the Head of Department.

Skills

Communication

Interpersonal skills

Coordination

Organizational skills

Administrative skills

Multi-task management

Analytical reporting

Education

Bachelor's Degree in Business Administration, Human Resource Management, Education, Learning & Development, or related field

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a highly organized and proactive Executive Service Training Coordinator to support the planning, coordination, and administration of aftersales training programs. This role is responsible for ensuring smooth training operations, maintaining accurate training records, managing logistics, and coordinating with internal and external stakeholders to support the development of competent, customer-focused service personnel.

Key Responsibilities

• Plan, coordinate, and administer aftersales training programs, including scheduling, participant management, and stakeholder communication.


• Maintain training records, competency tracking databases, reports, evaluations, and other training-related documentation.


• Manage training facilities, equipment, materials, logistics, travel arrangements, and procurement activities to ensure successful training execution.


• Provide departmental administrative support, including HR-related documentation, leave and overtime administration, and manpower tracking.


• Support 5S initiatives, continuous improvement projects, and enhancement of training processes and systems.


• Perform other duties and responsibilities as assigned by the Head of Department.

Qualifications

Education

• Bachelor's Degree in Business Administration, Human Resource Management, Education, Learning & Development, or a related field.

Experience

• Minimum 3 years of experience in training coordination, administration, learning & development, or a related function.


• Hands-on experience in organizing training programs, managing schedules, participant administration, training records, and coordination activities.

Skills & Competencies

• Strong communication, interpersonal, coordination, organizational, and administrative skills.


• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.


• Ability to manage multiple tasks, prioritize effectively, solve problems, and meet deadlines in a fast-paced environment.


• Strong analytical and reporting capabilities with attention to detail.


• Knowledge of Learning Management Systems (LMS), e-learning platforms, digital training tools, and aftersales training processes is an added advantage.

Join our team and play a key role in developing high-performing service professionals through effective training coordination and administrative excellence.