Trade Finance Process Optimizer

OCBC; George Town; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Learning and development opportunities

Wellbeing and growth

Job summary

OCBC is seeking a Trade Finance Process Analyst in Malaysia. You will streamline workflows, analyze complex processes, and implement improvements while collaborating with Relationship Managers and stakeholders to meet regulatory and service standards.

You will read and input Chinese characters for AML name screening and contribute to a high-performing team in a growth-focused banking environment.

Qualifications

• Fluency in Mandarin (reading, writing & speaking) is required.
• Bachelor's degree in Business Administration, Operations Management or related field.
• Proven track record of process improvement and implementation.
• Experience with process mapping tools and Lean or Six Sigma.

Responsibilities

• Perform transaction processing duties as instructed to meet productivity and service standards.
• Work with team to deliver superior customer service by meeting SLAs.
• Ensure awareness and full compliance with trade finance rules, policies, guidelines and procedures.
• Provide technical support to Relationship Managers on trade finance matters.
• Evaluate and recommend solutions through data analysis and experience.
• Assist team management in developing team members through coaching and support.
• Support the rollout of quality management systems and other initiatives by the Bank.
• Ensure due care on AML, sanctions compliance, and transaction screening with training.

Skills

Mandarin

Analytical thinking

Communication skills

Process mapping

Process improvement

Education

Bachelor's degree in Business Administration or related field

Tools

Lean

Six Sigma

Job description

OCBC is seeking a Trade Finance Process Analyst in Malaysia. You will streamline workflows, analyze complex processes, and implement improvements while collaborating with Relationship Managers and stakeholders to meet regulatory and service standards.

You will read and input Chinese characters for AML name screening and contribute to a high-performing team in a growth-focused banking environment.