Trade Finance Process Improvement Analyst

OCBC Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

OCBC Group in Penang seeks a Trade Finance Process Analyst to streamline operations, boost efficiency, and improve customer outcomes. You will analyze workflows, implement improvements, and ensure timely, accurate processing while maintaining compliance.

The ideal candidate has a degree in Business Administration or Operations Management, and proven experience with Lean or Six Sigma, data analysis, and stakeholder communication to drive change across teams.

Qualifications

• Degree in Business Administration, Operations Management, or related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills with ability to influence stakeholders.

Responsibilities

• Perform transaction processing duties per procedures and standards.
• Work with team to deliver superior customer service by meeting SLAs.
• Ensure compliance with trade finance rules and policies.
• Provide technical support to Relationship Managers on trade finance matters.
• Evaluate problems via data analysis and propose solutions.
• Support quality management initiatives and AML/sanctions compliance.

Skills

Process improvement

Analytical thinking

Stakeholder communication

Problem solving

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Lean

Six Sigma

Job description

OCBC Group in Penang seeks a Trade Finance Process Analyst to streamline operations, boost efficiency, and improve customer outcomes. You will analyze workflows, implement improvements, and ensure timely, accurate processing while maintaining compliance.

The ideal candidate has a degree in Business Administration or Operations Management, and proven experience with Lean or Six Sigma, data analysis, and stakeholder communication to drive change across teams.