Trade Finance Process Analyst - Drive Efficiency & Impact

OCBC Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

OCBC Group in Kuala Lumpur invites a Trade Finance Process Analyst to join our operations transformation initiative and drive efficiency for customers and colleagues.

You will analyse complex workflows, map processes, implement improvements, support Relationship Managers, and ensure compliance with trade finance policies, guidelines and regulatory standards while developing teammates.

Qualifications

• Degree in Business Administration, Operations Management, or a related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with process mapping tools and techniques (Lean or Six Sigma).

Responsibilities

• Perform transaction processing duties per procedures to meet productivity and service standards.
• Work with the team to deliver superior customer service, meet SLAs for timeliness and accuracy, and drive efficiency.
• Ensure awareness and full compliance with trade finance rules, policies, guidelines, and practices.
• Provide technical support to Relationship Managers on trade finance matters.
• Evaluate and recommend solutions to problems through data analysis and precedent.
• Support the development of team members and rollout of quality management initiatives, including AML/sanctions controls.

Skills

Process improvement

Analytical thinking

Communication

Process mapping

Education

Bachelor's degree in Business Administration or related field

Tools

Lean

Six Sigma

Job description

OCBC Group in Kuala Lumpur invites a Trade Finance Process Analyst to join our operations transformation initiative and drive efficiency for customers and colleagues.

You will analyse complex workflows, map processes, implement improvements, support Relationship Managers, and ensure compliance with trade finance policies, guidelines and regulatory standards while developing teammates.