Executive Customer Service - Airlines

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Attendance allowance

Performance bonus

Job summary

Scicom MSC Berhad in Kuala Lumpur, Malaysia, is seeking an Executive Customer Service to handle incoming calls and emails related to ticketing, flight reservations and related services. The role requires strong communication in English and Bahasa Malaysia and a proactive, team-oriented attitude.

The position offers a training phase with RM2,000, followed by probation and confirmation with increases up to RM2,500.

Qualifications

• Education in SPM/STPM/Diploma/Degree in any discipline.
• Excellent command of spoken and written English and Bahasa Malaysia.
• Experience in ticketing and customer service in the travel industry will be an added advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

Responsibilities

• The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

Skills

English

Bahasa Malaysia

Customer service

Education

SPM/STPM/Diploma/Degree in any discipline

Tools

Ticketing system

Job description

The Position

The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

The Requirements

• SPM/STPM/Diploma/Degree in any discipline
• Excellent command of spoken and written English and Bahasa Malaysia.
• Experience in ticketing and customer service in the travel industry will be an added advantage
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

The Package

• Attractive Basic Salary: RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation.
• Attendance Allowance: can earn up to RM900 per quarterupon confirmation only
• Performance Related Bonus on a quarterly basis upon confirmation only
• Contact Centre Operating Hours : 24/7
• Work days/Hours: 5 day week, shift based; off days based on roster
• 15 days Annual Leave / 14 days Medical Leave
• Medical and hospitalization insurance coverage