Executive Customer Service - Airline Ticketing & Reservations

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 22,000 - 29,000; Full time

Benefits offered by this job

Medical and hospitalization insurance

Attendance allowance up to RM900 per q

Quarterly bonus on performance

Job summary

Scicom MSC Berhad is seeking an Executive Customer Service to handle incoming calls and emails related to ticketing, flight bookings, and associated products and services. The role requires strong English and Bahasa Malaysia communication, a solid background in travel ticketing, and the ability to work both independently and as part of a team.

The position is based in Kuala Lumpur with a 5-day week and shift-based hours.

Qualifications

• SPM/STPM/Diploma/Degree in any discipline.
• Excellent command of spoken and written English and Bahasa Malaysia.
• Experience in ticketing and customer service in the travel industry.
• Possess initiative, able to work independently and as a team.

Responsibilities

• The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

Skills

Ticketing knowledge

English & Bahasa Malaysia proficiency

Initiative & teamwork

Interpersonal skills

Education

SPM/STPM/Diploma/Degree in any discipline

Job description

The Position:

The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

The Requirements:

• SPM/STPM/Diploma/Degree in any discipline
• Excellent command of spoken and written English and Bahasa Malaysia.
• Experience in ticketing and customer service in the travel industry will be an added advantage
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

The Package:

• Attractive Basic Salary: RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation.
• Attendance Allowance: can earn up to RM900 per quarter upon confirmation only
• Performance Related Bonus on a quarterly basis upon confirmation only
• Contact Centre Operating Hours : 24/7
• Work days/Hours: 5 day week, shift based; off days based on roster
• 12 days Annual Leave / 14 days Medical Leave
• Medical and hospitalization insurance coverage